48
NPS
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Lytx
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About Lytx's Brand
"Lytx provides compliance services, fleet tracking systems and fuel management solutions for the automobile industry."
Brand at a Glance
54%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
2.9/5
Customer Service
Lytx NPS
Lytx's Net Promoter Score (NPS) is a 48 with 71% Promoters, 6% Passives, and 23% Detractors. Net Promoter Score tracks whether Lytx's customers would recommend using the product based on a scale of -100 to 100.
Lytx Overall NPS
| 71% | Promoters |
|---|---|
| 6% | Passives |
| 23% | Detractors |
Lytx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 61 | Dec 2022 | 61 |
Mar 2023 61 | Mar 2023 | 61 |
Jun 2023 63 | Jun 2023 | 63 |
Jul 2023 63 | Jul 2023 | 63 |
Aug 2023 59 | Aug 2023 | 59 |
Dec 2023 61 | Dec 2023 | 61 |
Jun 2024 61 | Jun 2024 | 61 |
Jul 2024 59 | Jul 2024 | 59 |
Oct 2025 57 | Oct 2025 | 57 |
Nov 2025 54 | Nov 2025 | 54 |
May 2026 50 | May 2026 | 50 |
Sep 2026 48 | Sep 2026 | 48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lytx NPS by Gender
Lytx's NPS was rated -60 by Male customers on Comparably.
Male
-60
Lytx's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
N/A
Lytx's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Lytx NPS by Ethnicity
Lytx's NPS was rated -34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -34 | African American/Black | -34 |
Lytx NPS by Usage
Lytx's NPS was rated the highest by customers who have used Lytx's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 75 | 1 to 2 Years | 75 |
2 to 5 Years -17 | 2 to 5 Years | -17 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Lytx Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Lytx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lytx Customer Loyalty Score by Gender
Lytx's Customer Loyalty score was rated 46 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lytx.
Male
46%
Yes
Female
N/A
Yes
Lytx Customer Loyalty Score by Ethnicity
Lytx's Customer Loyalty score was rated 70% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lytx.
70
out of 100
African American/Black
Lytx Customer Loyalty Score by Usage
Lytx's Customer Loyalty score was rated 70% by customers who have used Lytx's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lytx Product Quality
3.4/5
Lytx has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Lytx Product Information
Lytx serves markets in the United States, Europe, Australia, Canada, United Kingdom, and Mexico. Lytx supports Web devices and offers products for small, medium, and large sized businesses.
Lytx’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.lytx.com/
- Company Size
- 201-500 Employees
Industry
Tech
Big Data
SaaS
Languages Supported
English
Product Type
Transportation Management Software
Fleet Management Software
Trucking Solutions Software
Compliance Software
GPS Tracking Software
Quick Insights into Lytx Product Quality
Lytx's Product Quality score was rated highest by customers who have used Lytx's products/services for 5 to 10 Years, and rated lowest by customers who have used Lytx's products/services for Less than 1 Year.
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Ranked Lytx Product Quality the Highest
Ranked Lytx Product Quality the Lowest
Lytx Product Quality Score by Gender
Lytx's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Lytx Product Quality Score by Ethnicity
Lytx's Product Quality score was rated 2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lytx.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2 | African American/Black | 2 |
Lytx Product Quality Score by Usage
Lytx's Product Quality score was rated the highest by customers who have used Lytx's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Lytx Pricing
Lytx ROI & Value For Money
3.3/5
Lytx has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Lytx Pricing Plans
Lytx has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Railroad Manufacturing industry.
Who Uses Lytx?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Lytx ROI
Lytx's ROI score was rated highest by customers from the Railroad Manufacturing industry.
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Ranked Lytx ROI the Highest
Lytx ROI Score by Gender
Lytx's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lytx.
Male
2.5/5
Female
N/A
Lytx ROI Score by Ethnicity
Lytx's ROI score was rated 2.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lytx.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2.3 | African American/Black | 2.3 |
Lytx ROI Score by Usage
Lytx's ROI score was rated 1.5 stars by customers who have used Lytx's products/services for 2 to 5 Years.
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Lytx ROI Score by Industry
Lytx's ROI score was rated 4.8 stars by Railroad Manufacturing industry customers.
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Lytx Customer Satisfaction (CSAT)
Lytx Customer Satisfaction (CSAT) Score
50 / 100
Lytx has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
19%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lytx Customer Satisfaction
Lytx's Customer Satisfaction score was rated highest by customers who have used Lytx's products/services for 2 to 5 Years.
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Ranked Lytx Customer Satisfaction the Highest
Lytx Customer Satisfaction Score by Gender
Lytx's Customer Satisfaction score was rated 20 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lytx.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
Lytx Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Lytx's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lytx.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Lytx Customer Satisfaction Score by Usage
Lytx's Customer Satisfaction score was rated 33 points by customers who have used Lytx's products/services for 2 to 5 Years.
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Lytx Customer Service
2.9/5
Lytx has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Lytx's Customer Service
Address
San Diego, CA
Website
www.lytx.com/
Quick Insights into Lytx Customer Service
Lytx's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Lytx's Customer Service score.
Ranked Lytx Customer Service the Highest
Lytx Customer Service Score by Gender
Lytx's Customer Service score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lytx.
Male
2.3/5
Female
N/A
Lytx Customer Service Score by Ethnicity
Lytx's Customer Service score was rated 2 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lytx.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 2 | African American/Black | 2 |
Lytx Customer Service Score by Usage
Lytx's Customer Service score was rated 2 stars by customers who have used Lytx's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Lytx as an Employer
4.2/5
Lytx has a 4.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Lytx scored a 48 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Lytx would recommend the brand to a friend. ENPS measures how likely Lytx employees would recommend working at Lytx to a friend.
Net Promoter Score
48
NPS Score
| 71% | Promoters |
|---|---|
| 6% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 37% | Promoters |
|---|---|
| 22% | Passive |
| 41% | Detractors |
