0
NPS
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Brand Page
M.Gemi
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About M.Gemi's Brand
Gorgeous shoes. Handcrafted in Italy. Direct to clients. Perfectly priced. At M.Gemi, we’re reinventing luxury.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
M.Gemi NPS
M.Gemi's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether M.Gemi's customers would recommend using the product based on a scale of -100 to 100.
M.Gemi Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
M.Gemi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
M.Gemi Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of M.Gemi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
M.Gemi Product Quality
4/5
M.Gemi has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock M.Gemi's overall Product Quality score rated by its users and customers.
M.Gemi Product Information
M.Gemi’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.mgemi.com
- Company Size
- 51-200 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Marketplaces
M.Gemi Pricing
M.Gemi ROI & Value For Money
4.5/5
M.Gemi has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock M.Gemi's overall ROI score rated by its users and customers.
M.Gemi Customer Service
4/5
M.Gemi has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About M.Gemi's Customer Service
Address
Boston, MA
Website
http://www.mgemi.com
Phone Number
16179922599
Consumer vs. Employees
M.Gemi scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of M.Gemi would recommend the brand to a friend. ENPS measures how likely M.Gemi employees would recommend working at M.Gemi to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
