-94
NPS
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M/I Homes
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About M/I Homes' Brand
Brand at a Glance
50%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
M/I Homes NPS
M/I Homes's Net Promoter Score (NPS) is a -94 with 3% Promoters, 0% Passives, and 97% Detractors. Net Promoter Score tracks whether M/I Homes's customers would recommend using the product based on a scale of -100 to 100.
M/I Homes Overall NPS
| 3% | Promoters |
|---|---|
| 0% | Passives |
| 97% | Detractors |
M/I Homes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Jul 2024 -100 | Jul 2024 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
Oct 2024 -93 | Oct 2024 | -93 |
Dec 2024 -93 | Dec 2024 | -93 |
Apr 2025 -93 | Apr 2025 | -93 |
May 2025 -93 | May 2025 | -93 |
Sep 2025 -93 | Sep 2025 | -93 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
M/I Homes NPS by Gender
Female customers rated M/I Homes's NPS 28 points higher than Male customers.
Male
-100
M/I Homes's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-72
M/I Homes's NPS was rated -72 by Female customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
M/I Homes NPS by Ethnicity
M/I Homes's NPS was rated -66 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
M/I Homes NPS by Usage
M/I Homes's NPS was rated the highest by customers who have used M/I Homes's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
M/I Homes Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of M/I Homes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
M/I Homes Customer Loyalty Score by Gender
Male customers rated M/I Homes's Customer Loyalty score 1% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of M/I Homes.
Male
50%
Yes
Female
49%
Yes
M/I Homes Customer Loyalty Score by Ethnicity
M/I Homes's Customer Loyalty score was rated 25% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of M/I Homes.
25
out of 100
Caucasian
M/I Homes Customer Loyalty Score by Usage
M/I Homes's Customer Loyalty score was rated the highest by customers who have used M/I Homes's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
M/I Homes Product Quality
1.5/5
M/I Homes has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock M/I Homes' overall Product Quality score rated by its users and customers.
M/I Homes Product Information
M/I Homes’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.mihomes.com
- Company Size
- 11-50 Employees
Quick Insights into M/I Homes Product Quality
M/I Homes's Product Quality score was rated highest by customers who have used M/I Homes's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked M/I Homes' Product Quality.
Ranked M/I Homes Product Quality the Highest
Ranked M/I Homes Product Quality the Lowest
M/I Homes Product Quality Score by Gender
M/I Homes's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of M/I Homes.
Male
1.5/5
Female
1.5/5
M/I Homes Product Quality Score by Ethnicity
M/I Homes's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of M/I Homes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
M/I Homes Product Quality Score by Usage
M/I Homes's Product Quality score was rated the highest by customers who have used M/I Homes's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
M/I Homes Pricing
M/I Homes ROI & Value For Money
1.5/5
M/I Homes has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock M/I Homes' overall ROI score rated by its users and customers.
Quick Insights into M/I Homes ROI
M/I Homes's ROI score was rated highest by customers who have used M/I Homes's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked M/I Homes' ROI score.
Ranked M/I Homes ROI the Highest
Ranked M/I Homes ROI the Lowest
M/I Homes ROI Score by Gender
Female customers rated M/I Homes's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of M/I Homes.
Male
1.5/5
Female
1.6/5
M/I Homes ROI Score by Ethnicity
M/I Homes's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of M/I Homes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
M/I Homes ROI Score by Usage
M/I Homes's ROI score was rated the highest by customers who have used M/I Homes's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
M/I Homes Customer Satisfaction (CSAT)
M/I Homes Customer Satisfaction (CSAT) Score
5 / 100
M/I Homes has an overall Customer Satisfaction score of 5 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
36%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into M/I Homes Customer Satisfaction
M/I Homes's Customer Satisfaction score was rated highest by customers who have used M/I Homes's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked M/I Homes' Customer Satisfaction.
Ranked M/I Homes Customer Satisfaction the Highest
Ranked M/I Homes Customer Satisfaction the Lowest
M/I Homes Customer Satisfaction Score by Gender
Female customers rated M/I Homes's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of M/I Homes.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
M/I Homes Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
M/I Homes' Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of M/I Homes.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
M/I Homes Customer Satisfaction Score by Usage
M/I Homes's Customer Satisfaction score was rated 20 points by customers who have used M/I Homes's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
M/I Homes Customer Service
1.5/5
M/I Homes has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock M/I Homes' overall Customer Service score rated by its users and customers.
About M/I Homes's Customer Service
Website
http://www.mihomes.com
Quick Insights into M/I Homes Customer Service
M/I Homes's Customer Service score was rated highest by customers who have used M/I Homes's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked M/I Homes' Customer Service score.
Ranked M/I Homes Customer Service the Highest
Ranked M/I Homes Customer Service the Lowest
M/I Homes Customer Service Score by Gender
Female customers rated M/I Homes's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of M/I Homes.
Male
1.5/5
Female
1.6/5
M/I Homes Customer Service Score by Ethnicity
M/I Homes's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of M/I Homes.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
M/I Homes Customer Service Score by Usage
M/I Homes's Customer Service score was rated the highest by customers who have used M/I Homes's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
M/I Homes as an Employer
Consumer vs. Employees
M/I Homes scored a -94 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of M/I Homes would recommend the brand to a friend. ENPS measures how likely M/I Homes employees would recommend working at M/I Homes to a friend.
Net Promoter Score
-94
NPS Score
| 3% | Promoters |
|---|---|
| 0% | Passive |
| 97% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
