25
NPS
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M-Kopa
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About M-Kopa's Brand
Provider of solar energy devices to households in Kenya. The company develops and distribute solar home systems, enabling households to have electricity without being connected to a grid. It offers the systems through a network of dealers on a rent-to-own basis.
Brand at a Glance
90%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
M-Kopa NPS
M-Kopa's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether M-Kopa's customers would recommend using the product based on a scale of -100 to 100.
M-Kopa Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
M-Kopa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 0 | Jul 2023 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 33 | Oct 2023 | 33 |
May 2025 43 | May 2025 | 43 |
Aug 2025 25 | Aug 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
M-Kopa NPS by Ethnicity
M-Kopa's NPS was rated 67 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 67 | African American/Black | 67 |
M-Kopa Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of M-Kopa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
M-Kopa Customer Loyalty Score by Ethnicity
M-Kopa's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
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100
out of 100
African American/Black
M-Kopa Product Quality
4/5
M-Kopa has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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M-Kopa Product Information
M-Kopa’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.m-kopa.com
- Company Size
- 501-1,000 Employees
Quick Insights into M-Kopa Product Quality
M-Kopa's Product Quality score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked M-Kopa's Product Quality.
Ranked M-Kopa Product Quality the Highest
M-Kopa Product Quality Score by Ethnicity
M-Kopa's Product Quality score was rated 3.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of M-Kopa.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.8 | African American/Black | 3.8 |
M-Kopa Pricing
M-Kopa ROI & Value For Money
4.1/5
M-Kopa has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into M-Kopa ROI
M-Kopa's ROI score was rated highest by African American/Black customers.
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Ranked M-Kopa ROI the Highest
M-Kopa ROI Score by Ethnicity
M-Kopa's ROI score was rated 4.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of M-Kopa.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.3 | African American/Black | 4.3 |
M-Kopa Customer Satisfaction (CSAT)
M-Kopa Customer Satisfaction (CSAT) Score
100 / 100
M-Kopa has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into M-Kopa Customer Satisfaction
M-Kopa's Customer Satisfaction score was rated highest by African American/Black customers.
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Ranked M-Kopa Customer Satisfaction the Highest
M-Kopa Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
M-Kopa's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of M-Kopa.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
M-Kopa Customer Service
4.1/5
M-Kopa has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About M-Kopa's Customer Service
Address
P.O. Box 51866-00100, Nairobi, French Guiana
Website
www.m-kopa.com
Phone Number
6
Quick Insights into M-Kopa Customer Service
M-Kopa's Customer Service score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked M-Kopa's Customer Service score.
Ranked M-Kopa Customer Service the Highest
M-Kopa Customer Service Score by Ethnicity
M-Kopa's Customer Service score was rated 4.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of M-Kopa.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
M-Kopa as an Employer
Consumer vs. Employees
M-Kopa scored a 25 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of M-Kopa would recommend the brand to a friend. ENPS measures how likely M-Kopa employees would recommend working at M-Kopa to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
