67
NPS
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M1
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About M1 Brand
Provider of mobile communications services intended to offer vibrant and dynamic communication facilities. The company's mobile communications services include fixed voice and data, broadband internet, international call, as well as a range of value added services enabling both retail and corporate customers avail a range of mobile and fixed services.
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.4/5
Customer Service
M1 NPS
M1's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether M1's customers would recommend using the product based on a scale of -100 to 100.
M1 Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
M1 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 66 | Sep 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
M1 NPS by Ethnicity
M1's NPS was rated 67 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
M1 Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of M1 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
M1 Customer Loyalty Score by Ethnicity
M1's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
M1 Product Quality
3.4/5
M1 has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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M1 Product Information
M1’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.m1.com.sg
- Company Size
- 1,001-5,000 Employees
Quick Insights into M1 Product Quality
M1's Product Quality score was rated highest by Asian or Pacific Islander customers.
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Ranked M1 Product Quality the Highest
M1 Product Quality Score by Ethnicity
M1's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of M1.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
M1 Pricing
M1 ROI & Value For Money
3.1/5
M1 has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into M1 ROI
M1's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked M1 ROI the Highest
M1 ROI Score by Ethnicity
M1's ROI score was rated 3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of M1.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
M1 Customer Satisfaction (CSAT)
M1 Customer Satisfaction (CSAT) Score
100 / 100
M1 has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into M1 Customer Satisfaction
M1's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
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Ranked M1 Customer Satisfaction the Highest
M1 Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
M1 Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of M1.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
M1 Customer Service
3.4/5
M1 has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About M1's Customer Service
Address
10 International Business Park, Singapore, 609928
Website
www.m1.com.sg
Phone Number
7
Quick Insights into M1 Customer Service
M1's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked M1 Customer Service score.
Ranked M1 Customer Service the Highest
M1 Customer Service Score by Ethnicity
M1's Customer Service score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of M1.
0
20
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
