-8
NPS
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M1 Finance
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About M1 Finance's Brand
The Financial Super AppTM
Brand at a Glance
75%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
M1 Finance NPS
M1 Finance's Net Promoter Score (NPS) is a -8 with 35% Promoters, 22% Passives, and 43% Detractors. Net Promoter Score tracks whether M1 Finance's customers would recommend using the product based on a scale of -100 to 100.
M1 Finance Overall NPS
| 35% | Promoters |
|---|---|
| 22% | Passives |
| 43% | Detractors |
M1 Finance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -5 | Apr 2023 | -5 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 3 | Jul 2023 | 3 |
Aug 2023 -3 | Aug 2023 | -3 |
Nov 2023 -4 | Nov 2023 | -4 |
Dec 2023 -4 | Dec 2023 | -4 |
Jan 2024 -1 | Jan 2024 | -1 |
Feb 2024 -4 | Feb 2024 | -4 |
Mar 2024 -3 | Mar 2024 | -3 |
Jun 2024 0 | Jun 2024 | 0 |
Sep 2025 -3 | Sep 2025 | -3 |
Nov 2025 -8 | Nov 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
M1 Finance NPS by Gender
Female customers rated M1 Finance's NPS 25 points higher than Male customers.
Male
9
M1 Finance's NPS was rated 9 by Male customers on Comparably.
42%
Promoters
25%
Passives
33%
Detractors
Female
34
M1 Finance's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
M1 Finance NPS by Ethnicity
M1 Finance's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino 75 | Hispanic or Latino | 75 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
M1 Finance NPS by Age
M1 Finance's NPS was rated 20 points by customers ages 18-25 on Comparably.
M1 Finance NPS by Usage
M1 Finance's NPS was rated the highest by customers who have used M1 Finance's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
M1 Finance Customer Reviews
Out of the 2 M1 Finance customer reviews 1 was positive and 1 was constructive. M1 Finance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
M1 Finance Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of M1 Finance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
M1 Finance Customer Loyalty Score by Gender
Male customers rated M1 Finance's Customer Loyalty score 23% higher than Female customers.
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Male
93%
Yes
Female
70%
Yes
M1 Finance Customer Loyalty Score by Ethnicity
M1 Finance's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of M1 Finance.
100
out of 100
Caucasian
78
out of 100
Hispanic or Latino
70
out of 100
Asian or Pacific Islander
M1 Finance Customer Loyalty Score by Age
M1 Finance's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of M1 Finance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
M1 Finance Customer Loyalty Score by Usage
M1 Finance's Customer Loyalty score was rated the highest by customers who have used M1 Finance's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
M1 Finance Customer Loyalty Score by Industry
M1 Finance's Customer Loyalty score was rated 100% by Tech industry customers.
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M1 Finance Product Quality
3.2/5
M1 Finance has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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M1 Finance Product Information
M1 Finance’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated M1 Finance's product the highest.
- Website
- https://www.m1finance.com/
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Quick Insights into M1 Finance Product Quality
M1 Finance's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used M1 Finance's products/services for 2 to 5 Years.
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Ranked M1 Finance Product Quality the Highest
Ranked M1 Finance Product Quality the Lowest
M1 Finance Product Quality Score by Gender
Female customers rated M1 Finance's Product Quality score 0.2 stars higher than Male customers.
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Male
3.3/5
Female
3.5/5
M1 Finance Product Quality Score by Ethnicity
M1 Finance's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of M1 Finance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
M1 Finance Product Quality Score by Age
M1 Finance's Product Quality score was rated 4.1 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
M1 Finance Product Quality Score by Usage
M1 Finance's Product Quality score was rated the highest by customers who have used M1 Finance's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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M1 Finance Product Quality Score by Industry
M1 Finance's Product Quality score was rated 5 stars by Tech industry customers.
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M1 Finance Pricing
M1 Finance ROI & Value For Money
3.1/5
M1 Finance has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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M1 Finance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into M1 Finance ROI
M1 Finance's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used M1 Finance's products/services for 2 to 5 Years.
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Ranked M1 Finance ROI the Highest
Ranked M1 Finance ROI the Lowest
M1 Finance ROI Score by Gender
Male customers rated M1 Finance's ROI score 0.1 stars higher than Female customers.
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Male
3.4/5
Female
3.3/5
M1 Finance ROI Score by Ethnicity
M1 Finance's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of M1 Finance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
M1 Finance ROI Score by Age
M1 Finance's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
M1 Finance ROI Score by Usage
M1 Finance's ROI score was rated the highest by customers who have used M1 Finance's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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M1 Finance ROI Score by Industry
M1 Finance's ROI score was rated 5 stars by Tech industry customers.
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M1 Finance Customer Satisfaction (CSAT)
M1 Finance Customer Satisfaction (CSAT) Score
58 / 100
M1 Finance has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
27%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
4%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into M1 Finance Customer Satisfaction
M1 Finance's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked M1 Finance Customer Satisfaction the Highest
Ranked M1 Finance Customer Satisfaction the Lowest
M1 Finance Customer Satisfaction Score by Gender
Female customers rated M1 Finance's Customer Satisfaction score 1 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of M1 Finance.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
M1 Finance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
M1 Finance's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
M1 Finance's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of M1 Finance.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
M1 Finance's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
M1 Finance Customer Satisfaction Score by Age
M1 Finance's Customer Satisfaction score was rated 80 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% |
M1 Finance Customer Satisfaction Score by Usage
M1 Finance's Customer Satisfaction score was rated the highest by customers who have used M1 Finance's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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M1 Finance Customer Satisfaction Score by Industry
M1 Finance's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
"groupId": 104,
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"csatScore": 100,
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}M1 Finance Customer Service
3/5
M1 Finance has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About M1 Finance's Customer Service
Address
200 N Lasalle St. Ste 800, Chicago, IL 60601
Website
https://www.m1finance.com/
Phone Number
(312) 600-2883
M1 Finance's Social Links
Quick Insights into M1 Finance Customer Service
M1 Finance's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked M1 Finance's Customer Service score.
Ranked M1 Finance Customer Service the Highest
Ranked M1 Finance Customer Service the Lowest
M1 Finance Customer Service Score by Gender
Female customers rated M1 Finance's Customer Service score 0.1 stars higher than Male customers.
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Male
3.2/5
Female
3.3/5
M1 Finance Customer Service Score by Ethnicity
M1 Finance's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of M1 Finance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
M1 Finance Customer Service Score by Age
M1 Finance's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of M1 Finance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
M1 Finance Customer Service Score by Usage
M1 Finance's Customer Service score was rated the highest by customers who have used M1 Finance's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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M1 Finance Customer Service Score by Industry
M1 Finance's Customer Service score was rated 5 stars by Tech industry customers.
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M1 Finance as an Employer
3.0/5
M1 Finance has a 3.0/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
M1 Finance scored a -8 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of M1 Finance would recommend the brand to a friend. ENPS measures how likely M1 Finance employees would recommend working at M1 Finance to a friend.
Net Promoter Score
-8
NPS Score
| 35% | Promoters |
|---|---|
| 22% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 37% | Promoters |
|---|---|
| 19% | Passive |
| 44% | Detractors |
