10
NPS
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MACK
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About MACK's Brand
Transforming the way you shop for your home
Brand at a Glance
90%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
MACK NPS
MACK's Net Promoter Score (NPS) is a 10 with 40% Promoters, 30% Passives, and 30% Detractors. Net Promoter Score tracks whether MACK's customers would recommend using the product based on a scale of -100 to 100.
MACK Overall NPS
| 40% | Promoters |
|---|---|
| 30% | Passives |
| 30% | Detractors |
MACK NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Aug 2021 0 | Aug 2021 | 0 |
Nov 2021 33 | Nov 2021 | 33 |
Apr 2022 25 | Apr 2022 | 25 |
Nov 2022 20 | Nov 2022 | 20 |
Dec 2022 34 | Dec 2022 | 34 |
Jul 2023 13 | Jul 2023 | 13 |
Oct 2023 12 | Oct 2023 | 12 |
Apr 2024 10 | Apr 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MACK Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of MACK users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MACK Product Quality
3.5/5
MACK has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MACK's overall Product Quality score rated by its users and customers.
MACK Product Information
MACK’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://shopmack.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
MACK Pricing
MACK ROI & Value For Money
3.3/5
MACK has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MACK's overall ROI score rated by its users and customers.
MACK Customer Satisfaction (CSAT)
MACK Customer Satisfaction (CSAT) Score
66 / 100
MACK has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MACK Customer Service
3.6/5
MACK has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About MACK's Customer Service
Address
485 B Carolina Street, San Francisco, CA
Website
http://shopmack.com/
Phone Number
+1 (800) 869-6409
MACK as an Employer
2.8/5
MACK has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
MACK scored a 10 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of MACK would recommend the brand to a friend. ENPS measures how likely MACK employees would recommend working at MACK to a friend.
Net Promoter Score
10
NPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 41% | Promoters |
|---|---|
| 24% | Passive |
| 35% | Detractors |
