100
NPS
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Mackenzie Investments
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About Mackenzie Investments' Brand
Mackenzie Investments is an investment management firm that provides investment advisory and related services.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Mackenzie Investments NPS
Mackenzie Investments's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Mackenzie Investments's customers would recommend using the product based on a scale of -100 to 100.
Mackenzie Investments Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Mackenzie Investments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mackenzie Investments Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mackenzie Investments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mackenzie Investments Product Quality
4.5/5
Mackenzie Investments has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mackenzie Investments' overall Product Quality score rated by its users and customers.
Mackenzie Investments Product Information
Mackenzie Investments’s product quality score is a 4.5 out of 5 as rated by its users and customers.
Industry
Tech
FinTech
Mackenzie Investments Pricing
Mackenzie Investments ROI & Value For Money
4/5
Mackenzie Investments has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mackenzie Investments' overall ROI score rated by its users and customers.
Mackenzie Investments Customer Satisfaction (CSAT)
Mackenzie Investments Customer Satisfaction (CSAT) Score
100 / 100
Mackenzie Investments has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mackenzie Investments Customer Service
4.5/5
Mackenzie Investments has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mackenzie Investments' overall Customer Service score rated by its users and customers.
About Mackenzie Investments's Customer Service
Address
180 Queen Street West, M5V 3K1 Canada
Website
https://www.mackenzieinvestments.com/
Mackenzie Investments as an Employer
4.7/5
Mackenzie Investments has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mackenzie Investments scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Mackenzie Investments would recommend the brand to a friend. ENPS measures how likely Mackenzie Investments employees would recommend working at Mackenzie Investments to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
