8
NPS
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Mad Mobile
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About Mad Mobile's Brand
Founded in 2010 by industry veterans, Mad Mobile is a disruptive force in the enterprise mobile space.
Brand at a Glance
69%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Mad Mobile NPS
Mad Mobile's Net Promoter Score (NPS) is a 8 with 50% Promoters, 8% Passives, and 42% Detractors. Net Promoter Score tracks whether Mad Mobile's customers would recommend using the product based on a scale of -100 to 100.
Mad Mobile Overall NPS
| 50% | Promoters |
|---|---|
| 8% | Passives |
| 42% | Detractors |
Mad Mobile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
May 2022 -33 | May 2022 | -33 |
Jun 2022 -50 | Jun 2022 | -50 |
Jul 2022 -20 | Jul 2022 | -20 |
Nov 2022 -33 | Nov 2022 | -33 |
Dec 2022 -15 | Dec 2022 | -15 |
Jun 2023 0 | Jun 2023 | 0 |
Jan 2024 -11 | Jan 2024 | -11 |
Feb 2024 -10 | Feb 2024 | -10 |
Mar 2024 0 | Mar 2024 | 0 |
Aug 2024 9 | Aug 2024 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mad Mobile NPS by Ethnicity
Mad Mobile's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Mad Mobile Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Mad Mobile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mad Mobile Customer Loyalty Score by Ethnicity
Mad Mobile's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mad Mobile.
64
out of 100
Caucasian
Mad Mobile Product Quality
3/5
Mad Mobile has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Mad Mobile's overall Product Quality score rated by its users and customers.
Mad Mobile Product Information
Mad Mobile’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.madmobile.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Mobile App
SaaS
Quick Insights into Mad Mobile Product Quality
Mad Mobile's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Mad Mobile's Product Quality.
Ranked Mad Mobile Product Quality the Highest
Mad Mobile Product Quality Score by Ethnicity
Mad Mobile's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mad Mobile.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Mad Mobile Pricing
Mad Mobile ROI & Value For Money
3.2/5
Mad Mobile has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Mad Mobile ROI
Mad Mobile's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Mad Mobile's ROI score.
Ranked Mad Mobile ROI the Highest
Mad Mobile ROI Score by Ethnicity
Mad Mobile's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mad Mobile.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Mad Mobile Customer Satisfaction (CSAT)
Mad Mobile Customer Satisfaction (CSAT) Score
50 / 100
Mad Mobile has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mad Mobile Customer Satisfaction
Mad Mobile's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Mad Mobile's Customer Satisfaction.
Ranked Mad Mobile Customer Satisfaction the Highest
Mad Mobile Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mad Mobile's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mad Mobile.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
Mad Mobile Customer Service
3.2/5
Mad Mobile has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Mad Mobile's overall Customer Service score rated by its users and customers.
About Mad Mobile's Customer Service
Address
2701 N Rocky Point Drive, Tampa, FL 33607
Website
http://www.madmobile.com
Phone Number
813-400-2000
Mad Mobile's Social Links
Quick Insights into Mad Mobile Customer Service
Mad Mobile's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Mad Mobile's Customer Service score.
Ranked Mad Mobile Customer Service the Highest
Mad Mobile Customer Service Score by Ethnicity
Mad Mobile's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mad Mobile.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Mad Mobile as an Employer
3.7/5
Mad Mobile has a 3.7/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Mad Mobile scored a 8 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Mad Mobile would recommend the brand to a friend. ENPS measures how likely Mad Mobile employees would recommend working at Mad Mobile to a friend.
Net Promoter Score
8
NPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
