-100
NPS
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Made by Grizzly, Inc.
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About Made by Grizzly, Inc. Brand
Grizzly is a full-service creative agency. We create meaningful growth for the world’s most Adventurous Brands.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2/5
Customer Service
Made by Grizzly, Inc. NPS
Made by Grizzly, Inc.'s Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Made by Grizzly, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Made by Grizzly, Inc. Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Made by Grizzly, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Made by Grizzly, Inc. Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Made by Grizzly, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Made by Grizzly, Inc. Product Quality
1.5/5
Made by Grizzly, Inc. has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Made by Grizzly, Inc. overall Product Quality score rated by its users and customers.
Made by Grizzly, Inc. Product Information
Made by Grizzly, Inc.’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://madebygrizzly.com/
- Company Size
- 11-50 Employees
Industry
Marketing, Advertising and Research
Made by Grizzly, Inc. Pricing
Made by Grizzly, Inc. ROI & Value For Money
1.5/5
Made by Grizzly, Inc. has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Made by Grizzly, Inc. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Made by Grizzly, Inc. Customer Service
2/5
Made by Grizzly, Inc. has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Made by Grizzly, Inc. overall Customer Service score rated by its users and customers.
About Made by Grizzly, Inc.'s Customer Service
Address
3861 Front St., San Diego, CA 92103
Website
http://madebygrizzly.com/
Phone Number
6193634749
Made by Grizzly, Inc. as an Employer
2.2/5
Made by Grizzly, Inc. has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Made by Grizzly, Inc. scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Made by Grizzly, Inc. would recommend the brand to a friend. ENPS measures how likely Made by Grizzly, Inc. employees would recommend working at Made by Grizzly, Inc. to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
