37
NPS
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Madison Logic
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About Madison Logic's Brand
Since 2005, Madison Logic has empowered the largest and fastest-growing companies to convert their best accounts faster by finding and engaging throughout the customer journey with the most influential members of the buying committee. The ML Platform, a global multi-channel ABM media activation and measurement platform, enables marketers within enterprise organizations to leverage unique proprietary data to identify the accounts most likely to purchase, maximize engagement across multiple channels, and accelerate sales cycles to positively impact ROI.
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Madison Logic NPS
Madison Logic's Net Promoter Score (NPS) is a 37 with 55% Promoters, 27% Passives, and 18% Detractors. Net Promoter Score tracks whether Madison Logic's customers would recommend using the product based on a scale of -100 to 100.
Madison Logic Overall NPS
| 55% | Promoters |
|---|---|
| 27% | Passives |
| 18% | Detractors |
Madison Logic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Sep 2020 100 | Sep 2020 | 100 |
Nov 2020 75 | Nov 2020 | 75 |
Apr 2021 40 | Apr 2021 | 40 |
Aug 2021 34 | Aug 2021 | 34 |
Feb 2022 43 | Feb 2022 | 43 |
May 2023 25 | May 2023 | 25 |
Jun 2023 33 | Jun 2023 | 33 |
Sep 2023 30 | Sep 2023 | 30 |
May 2024 36 | May 2024 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Madison Logic Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Madison Logic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Madison Logic Product Quality
3.7/5
Madison Logic has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Madison Logic Product Information
Madison Logic’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.madisonlogic.com
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Madison Logic Pricing
Madison Logic ROI & Value For Money
3.7/5
Madison Logic has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Madison Logic Customer Satisfaction (CSAT)
Madison Logic Customer Satisfaction (CSAT) Score
67 / 100
Madison Logic has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Madison Logic Customer Service
3.8/5
Madison Logic has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Madison Logic's Customer Service
Address
257 Park Avenue South, 2nd floor, New York City, NY 10010
Website
http://www.madisonlogic.com
Phone Number
(646) 937-5800
Madison Logic's Social Links
Madison Logic as an Employer
4.5/5
Madison Logic has a 4.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Madison Logic scored a 37 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Madison Logic would recommend the brand to a friend. ENPS measures how likely Madison Logic employees would recommend working at Madison Logic to a friend.
Net Promoter Score
37
NPS Score
| 55% | Promoters |
|---|---|
| 27% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 58% | Promoters |
|---|---|
| 13% | Passive |
| 29% | Detractors |
