14
NPS
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Maersk Line
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About Maersk Line's Brand
Maersk Line is the world’s largest container shipping company. We're known for our reliable, flexible and eco-efficient services.
Brand at a Glance
84%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Maersk Line NPS
Maersk Line's Net Promoter Score (NPS) is a 14 with 48% Promoters, 18% Passives, and 34% Detractors. Net Promoter Score tracks whether Maersk Line's customers would recommend using the product based on a scale of -100 to 100.
Maersk Line Overall NPS
| 48% | Promoters |
|---|---|
| 18% | Passives |
| 34% | Detractors |
Maersk Line NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 18 | Apr 2024 | 18 |
May 2024 16 | May 2024 | 16 |
Jun 2024 14 | Jun 2024 | 14 |
Jul 2024 15 | Jul 2024 | 15 |
Aug 2024 17 | Aug 2024 | 17 |
Oct 2024 18 | Oct 2024 | 18 |
Nov 2024 10 | Nov 2024 | 10 |
Jan 2025 12 | Jan 2025 | 12 |
Feb 2025 11 | Feb 2025 | 11 |
Apr 2025 11 | Apr 2025 | 11 |
May 2025 11 | May 2025 | 11 |
Dec 2025 12 | Dec 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maersk Line NPS by Gender
Male customers rated Maersk Line's NPS 94 points higher than Female customers.
Male
54
Maersk Line's NPS was rated 54 by Male customers on Comparably.
67%
Promoters
20%
Passives
13%
Detractors
Female
-40
Maersk Line's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Maersk Line NPS by Ethnicity
Maersk Line's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other 25 | Other | 25 |
Maersk Line NPS by Age
Maersk Line's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Maersk Line NPS by Usage
Maersk Line's NPS was rated the highest by customers who have used Maersk Line's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Maersk Line Customer Reviews
Out of the 4 Maersk Line customer reviews 3 were positive and 1 was constructive. Maersk Line customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Maersk Line Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Maersk Line users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Maersk Line Customer Loyalty Score by Gender
Male customers rated Maersk Line's Customer Loyalty score 12% higher than Female customers.
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Male
94%
Yes
Female
82%
Yes
Maersk Line Customer Loyalty Score by Ethnicity
Maersk Line's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Maersk Line.
70
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
89
out of 100
Other
Maersk Line Customer Loyalty Score by Age
Maersk Line's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Maersk Line.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
36-40 85% | 36-40 | 85% |
Maersk Line Customer Loyalty Score by Usage
Maersk Line's Customer Loyalty score was rated the highest by customers who have used Maersk Line's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Maersk Line Customer Loyalty Score by Industry
Maersk Line's Customer Loyalty score was rated 100% by both Logistics and Supply Chain and Tech industry customers.
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Maersk Line Product Quality
3.7/5
Maersk Line has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Maersk Line Product Information
Maersk Line’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Logistics and Supply Chain industry rated Maersk Line's product the highest. Reviewers from the Tech industry rated Maersk Line the lowest at 4.
- Website
- http://www.maerskline.com
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
SaaS
Travel
Quick Insights into Maersk Line Product Quality
Maersk Line's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked Maersk Line Product Quality the Highest
Ranked Maersk Line Product Quality the Lowest
Maersk Line Product Quality Score by Gender
Male customers rated Maersk Line's Product Quality score 0.8 stars higher than Female customers.
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Male
4/5
Female
3.2/5
Maersk Line Product Quality Score by Ethnicity
Maersk Line's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Maersk Line.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.2 | Other | 4.2 |
Maersk Line Product Quality Score by Age
Maersk Line's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Maersk Line.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 3.6 | 26-30 | 3.6 |
36-40 4.1 | 36-40 | 4.1 |
Maersk Line Product Quality Score by Usage
Maersk Line's Product Quality score was rated the highest by customers who have used Maersk Line's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Maersk Line Product Quality Score by Industry
Maersk Line's Product Quality score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Tech industry customers.
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Maersk Line Pricing
Maersk Line ROI & Value For Money
3.7/5
Maersk Line has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Maersk Line Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Logistics and Supply Chain industry. The users from the Tech industry think that they had the lowest ROI from Maersk Line.
Quick Insights into Maersk Line ROI
Maersk Line's ROI score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by Caucasian customers.
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Ranked Maersk Line ROI the Highest
Ranked Maersk Line ROI the Lowest
Maersk Line ROI Score by Gender
Male customers rated Maersk Line's ROI score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Maersk Line.
Male
4.2/5
Female
3/5
Maersk Line ROI Score by Ethnicity
Maersk Line's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Maersk Line.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 3.9 | Other | 3.9 |
Maersk Line ROI Score by Age
Maersk Line's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Maersk Line.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.4 | 26-30 | 4.4 |
36-40 3.6 | 36-40 | 3.6 |
Maersk Line ROI Score by Usage
Maersk Line's ROI score was rated the highest by customers who have used Maersk Line's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Maersk Line ROI Score by Industry
Maersk Line's ROI score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Tech industry customers.
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Maersk Line Customer Satisfaction (CSAT)
Maersk Line Customer Satisfaction (CSAT) Score
82 / 100
Maersk Line has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
50%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Maersk Line Customer Satisfaction
Maersk Line's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Maersk Line Customer Satisfaction the Highest
Ranked Maersk Line Customer Satisfaction the Lowest
Maersk Line Customer Satisfaction Score by Gender
Male customers rated Maersk Line's Customer Satisfaction score 60 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Maersk Line.
93 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 64% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 7% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Maersk Line Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Maersk Line's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Maersk Line.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
Maersk Line's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Maersk Line.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Maersk Line's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Maersk Line.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Maersk Line Customer Satisfaction Score by Age
Maersk Line's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Maersk Line.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 36-40 | 100% |
Maersk Line Customer Satisfaction Score by Usage
Maersk Line's Customer Satisfaction score was rated the highest by customers who have used Maersk Line's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Maersk Line Customer Satisfaction Score by Industry
Maersk Line's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Logistics and Supply Chain industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Maersk Line Customer Service
3.8/5
Maersk Line has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Maersk Line's Customer Service
Address
Esplanaden 50, Copenhagen K,
Website
http://www.maerskline.com
Phone Number
(453) 363-3363
Quick Insights into Maersk Line Customer Service
Maersk Line's Customer Service score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by Caucasian customers.
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Ranked Maersk Line Customer Service the Highest
Ranked Maersk Line Customer Service the Lowest
Maersk Line Customer Service Score by Gender
Male customers rated Maersk Line's Customer Service score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Maersk Line.
Male
4/5
Female
2.8/5
Maersk Line Customer Service Score by Ethnicity
Maersk Line's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Maersk Line.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 3.6 | Other | 3.6 |
Maersk Line Customer Service Score by Age
Maersk Line's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Maersk Line.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 3.9 | 26-30 | 3.9 |
36-40 3.6 | 36-40 | 3.6 |
Maersk Line Customer Service Score by Usage
Maersk Line's Customer Service score was rated the highest by customers who have used Maersk Line's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Maersk Line Customer Service Score by Industry
Maersk Line's Customer Service score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Tech industry customers.
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Maersk Line as an Employer
4.7/5
Maersk Line has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Maersk Line scored a 14 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Maersk Line would recommend the brand to a friend. ENPS measures how likely Maersk Line employees would recommend working at Maersk Line to a friend.
Net Promoter Score
14
NPS Score
| 48% | Promoters |
|---|---|
| 18% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 60% | Promoters |
|---|---|
| 26% | Passive |
| 14% | Detractors |
