-100
NPS
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Magellan Aerospace
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About Magellan Aerospace's Brand
Manufacturer of aerospace components. The company's aeroengine and aerostructure assemblies and components are created for the aircraft and engine manufacturers and defence and space agencies
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Magellan Aerospace NPS
Magellan Aerospace's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Magellan Aerospace's customers would recommend using the product based on a scale of -100 to 100.
Magellan Aerospace Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Magellan Aerospace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -100 | Jul 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Magellan Aerospace Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Magellan Aerospace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Magellan Aerospace Product Quality
5/5
Magellan Aerospace has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Magellan Aerospace's overall Product Quality score rated by its users and customers.
Magellan Aerospace Product Information
Magellan Aerospace’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.magellan.aero
- Company Size
- 51-200 Employees
Magellan Aerospace Pricing
Magellan Aerospace ROI & Value For Money
1.5/5
Magellan Aerospace has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Magellan Aerospace's overall ROI score rated by its users and customers.
Magellan Aerospace Customer Satisfaction (CSAT)
Magellan Aerospace Customer Satisfaction (CSAT) Score
100 / 100
Magellan Aerospace has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Magellan Aerospace Customer Service
1.5/5
Magellan Aerospace has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Magellan Aerospace's overall Customer Service score rated by its users and customers.
About Magellan Aerospace's Customer Service
Address
3160 Derry Road East, Mississauga, L4T 1A9
Website
www.magellan.aero
Phone Number
7
Consumer vs. Employees
Magellan Aerospace scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Magellan Aerospace would recommend the brand to a friend. ENPS measures how likely Magellan Aerospace employees would recommend working at Magellan Aerospace to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
