13
NPS
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Magic Leap
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About Magic Leap's Brand
A proprietary wearable technology that will enable humans to interact with digital devices in a completely visually cinematic way.
Brand at a Glance
63%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Magic Leap NPS
Magic Leap's Net Promoter Score (NPS) is a 13 with 45% Promoters, 23% Passives, and 32% Detractors. Net Promoter Score tracks whether Magic Leap's customers would recommend using the product based on a scale of -100 to 100.
Magic Leap Overall NPS
| 45% | Promoters |
|---|---|
| 23% | Passives |
| 32% | Detractors |
Magic Leap NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -20 | May 2022 | -20 |
Jun 2022 -9 | Jun 2022 | -9 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 7 | Sep 2022 | 7 |
Oct 2022 -1 | Oct 2022 | -1 |
Nov 2022 7 | Nov 2022 | 7 |
Dec 2022 18 | Dec 2022 | 18 |
Jan 2023 11 | Jan 2023 | 11 |
Apr 2024 11 | Apr 2024 | 11 |
Aug 2024 15 | Aug 2024 | 15 |
Feb 2025 18 | Feb 2025 | 18 |
Aug 2025 13 | Aug 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Magic Leap NPS by Usage
Magic Leap's NPS was rated -75 points by customers who have used Magic Leap's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -75 | 1 to 2 Years | -75 |
Magic Leap Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Magic Leap users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Magic Leap Customer Loyalty Score by Usage
Magic Leap's Customer Loyalty score was rated 55% by customers who have used Magic Leap's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Magic Leap Customer Loyalty Score by Industry
Magic Leap's Customer Loyalty score was rated 55% by Tech industry customers.
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Magic Leap Product Quality
3.3/5
Magic Leap has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Magic Leap Product Information
Magic Leap’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Magic Leap's product the highest.
- Website
- http://magicleap.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Hardware and Devices
Media
SaaS
Sports & Entertainment
Virtual Reality
Quick Insights into Magic Leap Product Quality
Magic Leap's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Magic Leap Product Quality the Highest
Magic Leap Product Quality Score by Usage
Magic Leap's Product Quality score was rated 2.6 stars by customers who have used Magic Leap's products/services for 1 to 2 Years.
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Magic Leap Product Quality Score by Industry
Magic Leap's Product Quality score was rated 3.1 stars by Tech industry customers.
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Magic Leap Pricing
Magic Leap ROI & Value For Money
3.6/5
Magic Leap has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Magic Leap Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Magic Leap ROI
Magic Leap's ROI score was rated highest by customers from the Tech industry.
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Ranked Magic Leap ROI the Highest
Magic Leap ROI Score by Usage
Magic Leap's ROI score was rated 2.4 stars by customers who have used Magic Leap's products/services for 1 to 2 Years.
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Magic Leap ROI Score by Industry
Magic Leap's ROI score was rated 3.2 stars by Tech industry customers.
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Magic Leap Customer Satisfaction (CSAT)
Magic Leap Customer Satisfaction (CSAT) Score
76 / 100
Magic Leap has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Very Satisfied
17%
Satisfied
59%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Magic Leap Customer Service
3.7/5
Magic Leap has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Magic Leap's Customer Service
Address
1855 griffin road / suite b454, Dania, FL
Website
http://magicleap.com
Quick Insights into Magic Leap Customer Service
Magic Leap's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Magic Leap's Customer Service score.
Ranked Magic Leap Customer Service the Highest
Magic Leap Customer Service Score by Usage
Magic Leap's Customer Service score was rated 3 stars by customers who have used Magic Leap's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Magic Leap Customer Service Score by Industry
Magic Leap's Customer Service score was rated 3.7 stars by Tech industry customers.
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Magic Leap as an Employer
3.3/5
Magic Leap has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Magic Leap scored a 13 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Magic Leap would recommend the brand to a friend. ENPS measures how likely Magic Leap employees would recommend working at Magic Leap to a friend.
Net Promoter Score
13
NPS Score
| 45% | Promoters |
|---|---|
| 23% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 29% | Promoters |
|---|---|
| 19% | Passive |
| 52% | Detractors |
