-51
NPS
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Magicbricks
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About Magicbricks' Brand
Magicbricks is a real estate portal that offers a platform for property buyers and sellers to locate properties of interest.
Brand at a Glance
54%
Customer Loyalty
2.7/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Magicbricks NPS
Magicbricks's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Magicbricks's customers would recommend using the product based on a scale of -100 to 100.
Magicbricks Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Magicbricks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Jul 2024 -80 | Jul 2024 | -80 |
Oct 2024 -51 | Oct 2024 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Magicbricks NPS by Gender
Magicbricks's NPS was rated -100 by Male customers on Comparably.
Male
-100
Magicbricks's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Magicbricks's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Magicbricks NPS by Ethnicity
Magicbricks's NPS was rated -100 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Magicbricks Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Magicbricks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Magicbricks Customer Loyalty Score by Gender
Magicbricks's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Magicbricks Customer Loyalty Score by Ethnicity
Magicbricks's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Magicbricks.
70
out of 100
Asian or Pacific Islander
Magicbricks Product Quality
2.7/5
Magicbricks has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Magicbricks Product Information
Magicbricks’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://magicbricks.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Real Estate
Quick Insights into Magicbricks Product Quality
Magicbricks's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Magicbricks' Product Quality.
Ranked Magicbricks Product Quality the Highest
Magicbricks Product Quality Score by Gender
Magicbricks's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Magicbricks.
Male
2/5
Female
N/A
Magicbricks Product Quality Score by Ethnicity
Magicbricks's Product Quality score was rated 2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Magicbricks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Magicbricks Pricing
Magicbricks ROI & Value For Money
3.1/5
Magicbricks has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Magicbricks ROI
Magicbricks's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Magicbricks ROI the Highest
Magicbricks ROI Score by Gender
Magicbricks's ROI score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Magicbricks.
Male
2/5
Female
N/A
Magicbricks ROI Score by Ethnicity
Magicbricks's ROI score was rated 2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Magicbricks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Magicbricks Customer Satisfaction (CSAT)
Magicbricks Customer Satisfaction (CSAT) Score
50 / 100
Magicbricks has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Magicbricks Customer Satisfaction
Magicbricks's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Magicbricks' Customer Satisfaction.
Ranked Magicbricks Customer Satisfaction the Highest
Magicbricks Customer Satisfaction Score by Gender
Magicbricks's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Magicbricks.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Magicbricks Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Magicbricks' Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Magicbricks.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Magicbricks Customer Service
3.1/5
Magicbricks has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Magicbricks's Customer Service
Address
201301 India
Website
http://magicbricks.com
Phone Number
1244869300
Quick Insights into Magicbricks Customer Service
Magicbricks's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Magicbricks' Customer Service score.
Ranked Magicbricks Customer Service the Highest
Magicbricks Customer Service Score by Gender
Magicbricks's Customer Service score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Magicbricks.
Male
2/5
Female
N/A
Magicbricks Customer Service Score by Ethnicity
Magicbricks's Customer Service score was rated 2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Magicbricks.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Consumer vs. Employees
Magicbricks scored a -51 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Magicbricks would recommend the brand to a friend. ENPS measures how likely Magicbricks employees would recommend working at Magicbricks to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
