30
NPS
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Magisto
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About Magisto's Brand
Magisto is a video creative platform powered by A.I. that does not requires video editing experience to use (Mobile and Web)
Brand at a Glance
85%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Magisto NPS
Magisto's Net Promoter Score (NPS) is a 30 with 53% Promoters, 24% Passives, and 23% Detractors. Net Promoter Score tracks whether Magisto's customers would recommend using the product based on a scale of -100 to 100.
Magisto Overall NPS
| 53% | Promoters |
|---|---|
| 24% | Passives |
| 23% | Detractors |
Magisto NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 25 | Aug 2020 | 25 |
Dec 2020 28 | Dec 2020 | 28 |
Jul 2021 30 | Jul 2021 | 30 |
Sep 2021 32 | Sep 2021 | 32 |
Oct 2021 27 | Oct 2021 | 27 |
Sep 2022 30 | Sep 2022 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Magisto NPS by Usage
Magisto's NPS was rated the highest by customers who have used Magisto's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 62 | 5 to 10 Years | 62 |
Magisto Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Magisto users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Magisto Product Quality
4.3/5
Magisto has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Magisto's overall Product Quality score rated by its users and customers.
Magisto Product Information
Magisto serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, Latin America, Germany, Brazil, and Mexico. Magisto supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Magisto’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.magisto.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
Media
Mobile App
SaaS
Small Business Services
Sports & Entertainment
Languages Supported
English
Product Type
Online Video Platform Software
Video Making Software
Video Editing Software
Magisto Pricing
Magisto ROI & Value For Money
4.2/5
Magisto has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Magisto's overall ROI score rated by its users and customers.
Magisto Pricing Plans
Magisto has a pricing structure that accommodates small, medium, and large businesses. Starting from $9.99/month, Magisto uses a subscription model.
Who Uses Magisto?
Small Businesses
Medium Businesses
Large Enterprises
Magisto Customer Satisfaction (CSAT)
Magisto Customer Satisfaction (CSAT) Score
75 / 100
Magisto has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Magisto Customer Service
3.7/5
Magisto has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Magisto's overall Customer Service score rated by its users and customers.
About Magisto's Customer Service
Address
Menlo Park, CA
Website
http://www.magisto.com
Phone Number
(415)938-8099
