-39
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Mailgun
Marketing or Exec? Claim Your Free Account
About Mailgun's Brand
Mailgun offers powerful APIs that enable you to send, receive and track email effortlessly.
Brand at a Glance
42%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2/5
Customer Service
Mailgun NPS
Mailgun's Net Promoter Score (NPS) is a -39 with 23% Promoters, 15% Passives, and 62% Detractors. Net Promoter Score tracks whether Mailgun's customers would recommend using the product based on a scale of -100 to 100.
Mailgun Overall NPS
| 23% | Promoters |
|---|---|
| 15% | Passives |
| 62% | Detractors |
Mailgun NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Oct 2022 50 | Oct 2022 | 50 |
Jan 2023 0 | Jan 2023 | 0 |
Aug 2023 -13 | Aug 2023 | -13 |
May 2024 -22 | May 2024 | -22 |
Sep 2024 -30 | Sep 2024 | -30 |
Oct 2024 -36 | Oct 2024 | -36 |
Jan 2025 -41 | Jan 2025 | -41 |
Mar 2025 -38 | Mar 2025 | -38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mailgun NPS by Gender
Mailgun's NPS was rated -86 by Male customers on Comparably.
Male
-86
Mailgun's NPS was rated -86 by Male customers on Comparably.
0%
Promoters
14%
Passives
86%
Detractors
Female
N/A
Mailgun's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Mailgun Customer Reviews
Out of the 2 Mailgun customer reviews 1 was positive and 1 was constructive. Mailgun customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Mailgun Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Mailgun users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mailgun Customer Loyalty Score by Gender
Mailgun's Customer Loyalty score was rated 23 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Mailgun.
Male
23%
Yes
Female
N/A
Yes
Mailgun Product Quality
2.3/5
Mailgun has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Mailgun's overall Product Quality score rated by its users and customers.
Mailgun Product Information
Mailgun’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- https://www.mailgun.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Quick Insights into Mailgun Product Quality
Mailgun's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Mailgun's Product Quality.
Ranked Mailgun Product Quality the Highest
Mailgun Product Quality Score by Gender
Mailgun's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mailgun.
Male
1.5/5
Female
N/A
Mailgun Pricing
Mailgun ROI & Value For Money
2.3/5
Mailgun has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Mailgun's overall ROI score rated by its users and customers.
Quick Insights into Mailgun ROI
Mailgun's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Mailgun's ROI score.
Ranked Mailgun ROI the Highest
Mailgun ROI Score by Gender
Mailgun's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mailgun.
Male
1.5/5
Female
N/A
Mailgun Customer Satisfaction (CSAT)
Mailgun Customer Satisfaction (CSAT) Score
27 / 100
Mailgun has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
64%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mailgun Customer Satisfaction
Mailgun's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Mailgun's Customer Satisfaction.
Ranked Mailgun Customer Satisfaction the Highest
Mailgun Customer Satisfaction Score by Gender
Mailgun's Customer Satisfaction score was rated 14 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mailgun.
14 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 72% |
Mailgun Customer Service
2/5
Mailgun has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Mailgun's overall Customer Service score rated by its users and customers.
About Mailgun's Customer Service
Address
112 E Pecan St., San Antonio, TX 78205
Website
https://www.mailgun.com/
Phone Number
210-884-7494
Quick Insights into Mailgun Customer Service
Mailgun's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Mailgun's Customer Service score.
Ranked Mailgun Customer Service the Highest
Mailgun Customer Service Score by Gender
Mailgun's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mailgun.
Male
1.5/5
Female
N/A
Consumer vs. Employees
Mailgun scored a -39 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Mailgun would recommend the brand to a friend. ENPS measures how likely Mailgun employees would recommend working at Mailgun to a friend.
Net Promoter Score
-39
NPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
