50
NPS
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Brand Page
MailUp
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About MailUp's Brand
Developer of a digital platform for cloud computing. The company's platform enables small, medium and large companies to create, send and monitor newsletters, emails and messages.
Brand at a Glance
4/5
Product Quality
3.8/5
Pricing
5/5
Customer Service
MailUp NPS
MailUp's Net Promoter Score (NPS) is a 50 with 68% Promoters, 14% Passives, and 18% Detractors. Net Promoter Score tracks whether MailUp's customers would recommend using the product based on a scale of -100 to 100.
MailUp Overall NPS
| 68% | Promoters |
|---|---|
| 14% | Passives |
| 18% | Detractors |
MailUp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 50 | Aug 2020 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MailUp Product Quality
4/5
MailUp has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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MailUp Product Information
MailUp serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. MailUp supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
MailUp’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.mailup.com
- Company Size
- 51-200 Employees
Languages Supported
English
Chinese (Traditional)
French
Indonesian
Portuguese
Spanish
Japanese
Italian
Danish
Product Type
Email Marketing Software
SMS Marketing Software
Email Management Software
MailUp Pricing
MailUp ROI & Value For Money
3.8/5
MailUp has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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MailUp Pricing Plans
MailUp has a pricing structure that accommodates small, medium, and large businesses. Starting from $48/month, MailUp uses a subscription model and offers the following: Unlimited emails sent and unlimited contacts with a fixed price. Price depends on the sending speed., For Text (SMS):, and No fixed costs, no annual fees. Users pay only for what they send..
Who Uses MailUp?
Small Businesses
Medium Businesses
Large Enterprises
MailUp Customer Service
5/5
MailUp has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About MailUp's Customer Service
Address
Viale Francesco Restelli 1, Milan, 20124 Italy
Website
www.mailup.com
