-54
NPS
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Main Event Entertainment
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About Main Event Entertainment's Brand
Brand at a Glance
68%
Customer Loyalty
2.6/5
Product Quality
2.8/5
Pricing
2.4/5
Customer Service
Main Event Entertainment NPS
Main Event Entertainment's Net Promoter Score (NPS) is a -54 with 14% Promoters, 18% Passives, and 68% Detractors. Net Promoter Score tracks whether Main Event Entertainment's customers would recommend using the product based on a scale of -100 to 100.
Main Event Entertainment Overall NPS
| 14% | Promoters |
|---|---|
| 18% | Passives |
| 68% | Detractors |
Main Event Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -60 | Jan 2024 | -60 |
Feb 2024 -63 | Feb 2024 | -63 |
Mar 2024 -67 | Mar 2024 | -67 |
May 2024 -69 | May 2024 | -69 |
Jun 2024 -71 | Jun 2024 | -71 |
Aug 2024 -67 | Aug 2024 | -67 |
Nov 2024 -69 | Nov 2024 | -69 |
Dec 2024 -66 | Dec 2024 | -66 |
Jan 2025 -69 | Jan 2025 | -69 |
Jun 2025 -60 | Jun 2025 | -60 |
Jul 2025 -57 | Jul 2025 | -57 |
Jan 2026 -55 | Jan 2026 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Main Event Entertainment NPS by Gender
Male customers rated Main Event Entertainment's NPS 66 points higher than Female customers.
Male
-17
Main Event Entertainment's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
-83
Main Event Entertainment's NPS was rated -83 by Female customers on Comparably.
0%
Promoters
17%
Passives
83%
Detractors
Main Event Entertainment NPS by Ethnicity
Main Event Entertainment's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Main Event Entertainment Customer Reviews
Out of the 3 Main Event Entertainment customer reviews 1 was positive and 2 were constructive. Main Event Entertainment customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Main Event Entertainment Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Main Event Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Main Event Entertainment Customer Loyalty Score by Gender
Male customers rated Main Event Entertainment's Customer Loyalty score 15% higher than Female customers.
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Male
70%
Yes
Female
55%
Yes
Main Event Entertainment Customer Loyalty Score by Ethnicity
Main Event Entertainment's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
Main Event Entertainment Product Quality
2.6/5
Main Event Entertainment has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Main Event Entertainment Product Information
Main Event Entertainment’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- https://www.mainevent.com/
Quick Insights into Main Event Entertainment Product Quality
Main Event Entertainment's Product Quality score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked Main Event Entertainment Product Quality the Highest
Ranked Main Event Entertainment Product Quality the Lowest
Main Event Entertainment Product Quality Score by Gender
Male customers rated Main Event Entertainment's Product Quality score 0.3 stars higher than Female customers.
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Male
2.5/5
Female
2.2/5
Main Event Entertainment Product Quality Score by Ethnicity
Main Event Entertainment's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Main Event Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Main Event Entertainment Pricing
Main Event Entertainment ROI & Value For Money
2.8/5
Main Event Entertainment has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Main Event Entertainment ROI
Main Event Entertainment's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Main Event Entertainment ROI the Highest
Ranked Main Event Entertainment ROI the Lowest
Main Event Entertainment ROI Score by Gender
Female customers rated Main Event Entertainment's ROI score 0.6 stars higher than Male customers.
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Male
2.6/5
Female
3.2/5
Main Event Entertainment ROI Score by Ethnicity
Main Event Entertainment's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Main Event Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Main Event Entertainment Customer Satisfaction (CSAT)
Main Event Entertainment Customer Satisfaction (CSAT) Score
28 / 100
Main Event Entertainment has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Main Event Entertainment Customer Satisfaction
Main Event Entertainment's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked Main Event Entertainment Customer Satisfaction the Highest
Ranked Main Event Entertainment Customer Satisfaction the Lowest
Main Event Entertainment Customer Satisfaction Score by Gender
Male customers rated Main Event Entertainment's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Main Event Entertainment.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 40% |
17 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Main Event Entertainment Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Main Event Entertainment's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
Main Event Entertainment Customer Service
2.4/5
Main Event Entertainment has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Main Event Entertainment's Customer Service
Website
https://www.mainevent.com/
Quick Insights into Main Event Entertainment Customer Service
Main Event Entertainment's Customer Service score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked Main Event Entertainment Customer Service the Highest
Ranked Main Event Entertainment Customer Service the Lowest
Main Event Entertainment Customer Service Score by Gender
Male customers rated Main Event Entertainment's Customer Service score 0.8 stars higher than Female customers.
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Male
2.7/5
Female
1.9/5
Main Event Entertainment Customer Service Score by Ethnicity
Main Event Entertainment's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Main Event Entertainment.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Main Event Entertainment as an Employer
2.7/5
Main Event Entertainment has a 2.7/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Main Event Entertainment
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Main Event Entertainment scored a -54 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Main Event Entertainment would recommend the brand to a friend. ENPS measures how likely Main Event Entertainment employees would recommend working at Main Event Entertainment to a friend.
Net Promoter Score
-54
NPS Score
| 14% | Promoters |
|---|---|
| 18% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 34% | Promoters |
|---|---|
| 25% | Passive |
| 41% | Detractors |
