-39
NPS
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Maine Medical Center
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About Maine Medical Center's Brand
Maine Medical Center is a 637 licensed-bed teaching hospital located at 22 Bramhall Street in Portland, Maine
Brand at a Glance
51%
Customer Loyalty
2.5/5
Product Quality
2.3/5
Pricing
2.4/5
Customer Service
Maine Medical Center NPS
Maine Medical Center's Net Promoter Score (NPS) is a -39 with 20% Promoters, 21% Passives, and 59% Detractors. Net Promoter Score tracks whether Maine Medical Center's customers would recommend using the product based on a scale of -100 to 100.
Maine Medical Center Overall NPS
| 20% | Promoters |
|---|---|
| 21% | Passives |
| 59% | Detractors |
Maine Medical Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -17 | Dec 2022 | -17 |
Mar 2023 -11 | Mar 2023 | -11 |
May 2023 -10 | May 2023 | -10 |
Jul 2023 -17 | Jul 2023 | -17 |
Aug 2023 -12 | Aug 2023 | -12 |
Oct 2023 -16 | Oct 2023 | -16 |
Dec 2023 -25 | Dec 2023 | -25 |
Feb 2024 -27 | Feb 2024 | -27 |
May 2024 -30 | May 2024 | -30 |
Aug 2024 -33 | Aug 2024 | -33 |
Sep 2024 -36 | Sep 2024 | -36 |
Apr 2025 -39 | Apr 2025 | -39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maine Medical Center NPS by Gender
Male customers rated Maine Medical Center's NPS 10 points higher than Female customers.
Male
-50
Maine Medical Center's NPS was rated -50 by Male customers on Comparably.
20%
Promoters
10%
Passives
70%
Detractors
Female
-60
Maine Medical Center's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Maine Medical Center NPS by Ethnicity
Maine Medical Center's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -46 | Caucasian | -46 |
Other -100 | Other | -100 |
Maine Medical Center NPS by Age
Maine Medical Center's NPS was rated -80 points by customers ages 66+ on Comparably.
Maine Medical Center NPS by Usage
Maine Medical Center's NPS was rated the highest by customers who have used Maine Medical Center's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -60 | Over 10 Years | -60 |
Maine Medical Center Customer Reviews
Out of the 3 Maine Medical Center customer reviews 0 were positive and 3 were constructive. Maine Medical Center customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Maine Medical Center Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Maine Medical Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Maine Medical Center Customer Loyalty Score by Gender
Female customers rated Maine Medical Center's Customer Loyalty score 18% higher than Male customers.
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Male
46%
Yes
Female
64%
Yes
Maine Medical Center Customer Loyalty Score by Ethnicity
Maine Medical Center's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Maine Medical Center.
51
out of 100
Caucasian
70
out of 100
Other
Maine Medical Center Customer Loyalty Score by Age
Maine Medical Center's Customer Loyalty score was rated 55% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Maine Medical Center.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 55% | 66+ | 55% |
Maine Medical Center Customer Loyalty Score by Usage
Maine Medical Center's Customer Loyalty score was rated the highest by customers who have used Maine Medical Center's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Maine Medical Center Customer Loyalty Score by Industry
Maine Medical Center's Customer Loyalty score was rated 46% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Maine Medical Center Product Quality
2.5/5
Maine Medical Center has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Maine Medical Center Product Information
Maine Medical Center’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Maine Medical Center's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Quick Insights into Maine Medical Center Product Quality
Maine Medical Center's Product Quality score was rated highest by customers who have used Maine Medical Center's products/services for 1 to 2 Years, and rated lowest by customers who have used Maine Medical Center's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Maine Medical Center's Product Quality.
Ranked Maine Medical Center Product Quality the Highest
Ranked Maine Medical Center Product Quality the Lowest
Maine Medical Center Product Quality Score by Gender
Female customers rated Maine Medical Center's Product Quality score 0.9 stars higher than Male customers.
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Male
1.8/5
Female
2.7/5
Maine Medical Center Product Quality Score by Ethnicity
Maine Medical Center's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Maine Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.5 | Other | 1.5 |
Maine Medical Center Product Quality Score by Age
Maine Medical Center's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Maine Medical Center.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Maine Medical Center Product Quality Score by Usage
Maine Medical Center's Product Quality score was rated the highest by customers who have used Maine Medical Center's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Maine Medical Center Product Quality Score by Industry
Maine Medical Center's Product Quality score was rated 2.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Maine Medical Center Pricing
Maine Medical Center ROI & Value For Money
2.3/5
Maine Medical Center has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Maine Medical Center's overall ROI score rated by its users and customers.
Maine Medical Center Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Maine Medical Center ROI
Maine Medical Center's ROI score was rated highest by customers who have used Maine Medical Center's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Maine Medical Center ROI the Highest
Ranked Maine Medical Center ROI the Lowest
Maine Medical Center ROI Score by Gender
Male customers rated Maine Medical Center's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Maine Medical Center.
Male
2/5
Female
1.9/5
Maine Medical Center ROI Score by Ethnicity
Maine Medical Center's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Maine Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 1.5 | Other | 1.5 |
Maine Medical Center ROI Score by Age
Maine Medical Center's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Maine Medical Center.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Maine Medical Center ROI Score by Usage
Maine Medical Center's ROI score was rated the highest by customers who have used Maine Medical Center's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Maine Medical Center ROI Score by Industry
Maine Medical Center's ROI score was rated 1.7 stars by Healthcare, Hospitals and Medicine industry customers.
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Maine Medical Center Customer Satisfaction (CSAT)
Maine Medical Center Customer Satisfaction (CSAT) Score
32 / 100
Maine Medical Center has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
14%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Maine Medical Center Customer Satisfaction
Maine Medical Center's Customer Satisfaction score was rated highest by customers who have used Maine Medical Center's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Maine Medical Center's Customer Satisfaction.
Ranked Maine Medical Center Customer Satisfaction the Highest
Ranked Maine Medical Center Customer Satisfaction the Lowest
Maine Medical Center Customer Satisfaction Score by Gender
Male customers rated Maine Medical Center's Customer Satisfaction score 2 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Maine Medical Center.
22 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 40% | |
Very Dissatisfied | 20% |
Maine Medical Center Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Maine Medical Center's Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Maine Medical Center.
28 / 100
Very Satisfied
19%
Satisfied
9%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
45%
CSAT according to Other
Maine Medical Center's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Maine Medical Center.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Maine Medical Center Customer Satisfaction Score by Age
Maine Medical Center's Customer Satisfaction score was rated 10 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Maine Medical Center.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 10% |
Maine Medical Center Customer Satisfaction Score by Usage
Maine Medical Center's Customer Satisfaction score was rated the highest by customers who have used Maine Medical Center's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Maine Medical Center Customer Satisfaction Score by Industry
Maine Medical Center's Customer Satisfaction score was rated 20 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Maine Medical Center Customer Satisfaction Score by Industry",
"text": "Maine Medical Center's Customer Satisfaction score was rated 20 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Maine Medical Center's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 20
}
]
}Maine Medical Center Customer Service
2.4/5
Maine Medical Center has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Maine Medical Center's overall Customer Service score rated by its users and customers.
About Maine Medical Center's Customer Service
Address
22 Bramhall Street, Portland, ME
Website
http://www.mmc.org/mmchomepage
Phone Number
(207) 622-2458
Quick Insights into Maine Medical Center Customer Service
Maine Medical Center's Customer Service score was rated highest by customers who have used Maine Medical Center's products/services for 1 to 2 Years, and rated lowest by customers who have used Maine Medical Center's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Maine Medical Center's Customer Service score.
Ranked Maine Medical Center Customer Service the Highest
Ranked Maine Medical Center Customer Service the Lowest
Maine Medical Center Customer Service Score by Gender
Female customers rated Maine Medical Center's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Maine Medical Center.
Male
1.9/5
Female
2.1/5
Maine Medical Center Customer Service Score by Ethnicity
Maine Medical Center's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Maine Medical Center.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 1.5 | Other | 1.5 |
Maine Medical Center Customer Service Score by Age
Maine Medical Center's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Maine Medical Center.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Maine Medical Center Customer Service Score by Usage
Maine Medical Center's Customer Service score was rated the highest by customers who have used Maine Medical Center's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Maine Medical Center Customer Service Score by Industry
Maine Medical Center's Customer Service score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
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Maine Medical Center as an Employer
2.5/5
Maine Medical Center has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Maine Medical Center
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Maine Medical Center scored a -39 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Maine Medical Center would recommend the brand to a friend. ENPS measures how likely Maine Medical Center employees would recommend working at Maine Medical Center to a friend.
Net Promoter Score
-39
NPS Score
| 20% | Promoters |
|---|---|
| 21% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 18% | Promoters |
|---|---|
| 19% | Passive |
| 63% | Detractors |
