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NPS
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Mainfreight
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About Mainfreight's Brand
Mainfreight is a global provider of supply-chain logistics, specializing in handling freight that is less than container load, with businesses operating in 214 branches throughout New Zealand, Australia, Europe, and the United States. Mainfreight provides a full range of logistics, including warehousing. The company established a beachhead in Europe by acquiring Netherlands-based Wim Bosman a few years ago.
Brand at a Glance
59%
Customer Loyalty
3/5
Product Quality
2.5/5
Pricing
2.9/5
Customer Service
Mainfreight NPS
Mainfreight's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Mainfreight's customers would recommend using the product based on a scale of -100 to 100.
Mainfreight Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Mainfreight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
May 2023 67 | May 2023 | 67 |
Aug 2023 43 | Aug 2023 | 43 |
Sep 2023 50 | Sep 2023 | 50 |
Oct 2023 33 | Oct 2023 | 33 |
Nov 2023 20 | Nov 2023 | 20 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 -8 | Mar 2024 | -8 |
Apr 2024 -7 | Apr 2024 | -7 |
Aug 2024 -6 | Aug 2024 | -6 |
Apr 2025 0 | Apr 2025 | 0 |
Aug 2025 0 | Aug 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mainfreight NPS by Gender
Mainfreight's NPS was rated -34 by Male customers on Comparably.
Male
-34
Mainfreight's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Mainfreight's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Mainfreight Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Mainfreight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mainfreight Customer Loyalty Score by Gender
Mainfreight's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Mainfreight Product Quality
3/5
Mainfreight has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Mainfreight Product Information
Mainfreight’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- www.mainfreight.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Mainfreight Product Quality
Mainfreight's Product Quality score was rated highest by Male customers.
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Ranked Mainfreight Product Quality the Highest
Mainfreight Product Quality Score by Gender
Mainfreight's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Mainfreight Pricing
Mainfreight ROI & Value For Money
2.5/5
Mainfreight has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Mainfreight ROI
Mainfreight's ROI score was rated highest by Male customers.
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Ranked Mainfreight ROI the Highest
Mainfreight ROI Score by Gender
Mainfreight's ROI score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
Mainfreight Customer Satisfaction (CSAT)
Mainfreight Customer Satisfaction (CSAT) Score
56 / 100
Mainfreight has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
12%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mainfreight Customer Satisfaction
Mainfreight's Customer Satisfaction score was rated highest by Male customers.
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Ranked Mainfreight Customer Satisfaction the Highest
Mainfreight Customer Satisfaction Score by Gender
Mainfreight's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mainfreight.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Mainfreight Customer Service
2.9/5
Mainfreight has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Mainfreight's Customer Service
Address
P.O. Box 14038, Auckland, 1741 Bhutan
Website
www.mainfreight.com
Phone Number
7
Quick Insights into Mainfreight Customer Service
Mainfreight's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Mainfreight's Customer Service score.
Ranked Mainfreight Customer Service the Highest
Mainfreight Customer Service Score by Gender
Mainfreight's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mainfreight.
Male
2.1/5
Female
N/A
Mainfreight as an Employer
Consumer vs. Employees
Mainfreight scored a 0 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Mainfreight would recommend the brand to a friend. ENPS measures how likely Mainfreight employees would recommend working at Mainfreight to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
