-100
NPS
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Brand Page
MainStreet
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About MainStreet's Brand
Our products aim to do one thing: save startup founders and small business owners time, money, and peace of mind. We started by demystifying complicated tax credits, saving over $100M – and countless hours of tax code research ????– for founders in nearly every industry. Then, we introduced MainStreet Procurement, simplifying expense management and contract negotiation for teams without the means to do it themselves, as well as our treasury management product that helps customers earn better yields on their cash reserves. Since our sort-of viral beginnings in 2019, we’ve raised a $60M Series A (more on that later), launched three product lines (with more in the works), and grew from 3 employees to 160+.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
MainStreet NPS
MainStreet's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether MainStreet's customers would recommend using the product based on a scale of -100 to 100.
MainStreet Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
MainStreet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MainStreet Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MainStreet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MainStreet Product Quality
1.5/5
MainStreet has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MainStreet's overall Product Quality score rated by its users and customers.
MainStreet Product Information
MainStreet’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://mainstreet.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
MainStreet Pricing
MainStreet ROI & Value For Money
1.5/5
MainStreet has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MainStreet's overall ROI score rated by its users and customers.
MainStreet Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MainStreet Customer Service
1.5/5
MainStreet has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MainStreet's overall Customer Service score rated by its users and customers.
About MainStreet's Customer Service
Address
Remote, San Jose, CA 00000
Website
https://mainstreet.com
MainStreet's Social Links
MainStreet as an Employer
4.4/5
MainStreet has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MainStreet scored a -100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of MainStreet would recommend the brand to a friend. ENPS measures how likely MainStreet employees would recommend working at MainStreet to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 71% | Promoters |
|---|---|
| 18% | Passive |
| 11% | Detractors |
