-100
NPS
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Maintec Technologies
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About Maintec Technologies' Brand
ABOUT MAINTEC Maintec Technologies offers globally compliant IT solutions that empower businesses to become more competitive by leveraging
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
2/5
Pricing
2.5/5
Customer Service
Maintec Technologies NPS
Maintec Technologies's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Maintec Technologies's customers would recommend using the product based on a scale of -100 to 100.
Maintec Technologies Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Maintec Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maintec Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Maintec Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Maintec Technologies Product Quality
5/5
Maintec Technologies has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Maintec Technologies' overall Product Quality score rated by its users and customers.
Maintec Technologies Product Information
Maintec Technologies’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.maintec.com
- Company Size
- 501-1,000 Employees
Maintec Technologies Pricing
Maintec Technologies ROI & Value For Money
2/5
Maintec Technologies has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Maintec Technologies' overall ROI score rated by its users and customers.
Maintec Technologies Customer Satisfaction (CSAT)
Maintec Technologies Customer Satisfaction (CSAT) Score
100 / 100
Maintec Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Maintec Technologies Customer Service
2.5/5
Maintec Technologies has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Maintec Technologies' overall Customer Service score rated by its users and customers.
About Maintec Technologies's Customer Service
Address
8311 Brier Creek Pkwy, Suite 105 - #513, Raleigh, NC 27617
Website
http://www.maintec.com
Phone Number
9194243866
Maintec Technologies as an Employer
4.2/5
Maintec Technologies has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Maintec Technologies scored a -100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Maintec Technologies would recommend the brand to a friend. ENPS measures how likely Maintec Technologies employees would recommend working at Maintec Technologies to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
