-43
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
MAJESCO
Marketing or Exec? Claim Your Free Account
About MAJESCO's Brand
Majesco is the partner global insurers choose to create and deliver outstanding experiences for customers. We combine our technology and insurance experience to anticipate what’s next, without losing sight of what’s important now. Over 350 insurers, reinsurers, brokers, MGAs, and greenfields/startups rely on Majesco’s SaaS platform solutions of core, digital, data & analytics, distribution, and a rich ecosystem of partners to create their next now. As an industry leader, we don’t believe in managing risk by avoiding change. We embrace change, even cause it, to get and stay ahead of risk. With 900+ successful implementations we are uniquely qualified to bridge the gap between a traditional insurance industry approach and a pure digital mindset. We give customers the confidence to decide, the products to perform, and the follow-through to execute.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
MAJESCO NPS
MAJESCO's Net Promoter Score (NPS) is a -43 with 14% Promoters, 29% Passives, and 57% Detractors. Net Promoter Score tracks whether MAJESCO's customers would recommend using the product based on a scale of -100 to 100.
MAJESCO Overall NPS
| 14% | Promoters |
|---|---|
| 29% | Passives |
| 57% | Detractors |
MAJESCO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Feb 2024 -50 | Feb 2024 | -50 |
May 2024 -40 | May 2024 | -40 |
Jun 2024 -51 | Jun 2024 | -51 |
Feb 2025 -43 | Feb 2025 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MAJESCO NPS by Gender
MAJESCO's NPS was rated -34 by Female customers on Comparably.
Female
-34
MAJESCO's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
MAJESCO's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
MAJESCO Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of MAJESCO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MAJESCO Customer Loyalty Score by Gender
MAJESCO's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MAJESCO.
Female
70%
Yes
Male
N/A
Yes
MAJESCO Product Quality
3.1/5
MAJESCO has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock MAJESCO's overall Product Quality score rated by its users and customers.
MAJESCO Product Information
MAJESCO’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.majesco.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Insurance
Quick Insights into MAJESCO Product Quality
MAJESCO's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked MAJESCO's Product Quality.
Ranked MAJESCO Product Quality the Highest
MAJESCO Product Quality Score by Gender
MAJESCO's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MAJESCO.
Female
3.5/5
Male
N/A
MAJESCO Pricing
MAJESCO ROI & Value For Money
3.4/5
MAJESCO has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock MAJESCO's overall ROI score rated by its users and customers.
Quick Insights into MAJESCO ROI
MAJESCO's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked MAJESCO's ROI score.
Ranked MAJESCO ROI the Highest
MAJESCO ROI Score by Gender
MAJESCO's ROI score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MAJESCO.
Female
3.1/5
Male
N/A
MAJESCO Customer Satisfaction (CSAT)
MAJESCO Customer Satisfaction (CSAT) Score
33 / 100
MAJESCO has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MAJESCO Customer Service
3.3/5
MAJESCO has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MAJESCO's overall Customer Service score rated by its users and customers.
About MAJESCO's Customer Service
Address
412 Mt. Kimble Ave Ste 110C, New York City, NY 07960
Website
http://www.majesco.com
Phone Number
1(973)461-9087
MAJESCO's Social Links
Quick Insights into MAJESCO Customer Service
MAJESCO's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked MAJESCO's Customer Service score.
Ranked MAJESCO Customer Service the Highest
MAJESCO Customer Service Score by Gender
MAJESCO's Customer Service score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MAJESCO.
Female
3/5
Male
N/A
MAJESCO as an Employer
4.6/5
MAJESCO has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MAJESCO scored a -43 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of MAJESCO would recommend the brand to a friend. ENPS measures how likely MAJESCO employees would recommend working at MAJESCO to a friend.
Net Promoter Score
-43
NPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 57% | Promoters |
|---|---|
| 33% | Passive |
| 10% | Detractors |
