9
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
MakeMusic
Marketing or Exec? Claim Your Free Account
About MakeMusic's Brand
Our mission is to develop innovative solutions that transform how music is composed, taught, learned and performed.
Brand at a Glance
90%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
MakeMusic NPS
MakeMusic's Net Promoter Score (NPS) is a 9 with 35% Promoters, 39% Passives, and 26% Detractors. Net Promoter Score tracks whether MakeMusic's customers would recommend using the product based on a scale of -100 to 100.
MakeMusic Overall NPS
| 35% | Promoters |
|---|---|
| 39% | Passives |
| 26% | Detractors |
MakeMusic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Jun 2020 0 | Jun 2020 | 0 |
Aug 2020 11 | Aug 2020 | 11 |
Sep 2020 6 | Sep 2020 | 6 |
Oct 2020 6 | Oct 2020 | 6 |
Nov 2020 9 | Nov 2020 | 9 |
Dec 2020 9 | Dec 2020 | 9 |
Apr 2021 9 | Apr 2021 | 9 |
Jul 2022 12 | Jul 2022 | 12 |
Jun 2023 9 | Jun 2023 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MakeMusic NPS by Gender
MakeMusic's NPS was rated 25 by Male customers on Comparably.
Male
25
MakeMusic's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
MakeMusic's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MakeMusic NPS by Age
MakeMusic's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
MakeMusic NPS by Usage
MakeMusic's NPS was rated 21 points by customers who have used MakeMusic's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 21 | Over 10 Years | 21 |
MakeMusic Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of MakeMusic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MakeMusic Customer Loyalty Score by Gender
MakeMusic's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MakeMusic.
Male
100%
Yes
Female
N/A
Yes
MakeMusic Customer Loyalty Score by Age
MakeMusic's Customer Loyalty score was rated 100% by customers ages 56-60 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MakeMusic.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
MakeMusic Customer Loyalty Score by Usage
MakeMusic's Customer Loyalty score was rated 100% by customers who have used MakeMusic's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MakeMusic Customer Loyalty Score by Industry
MakeMusic's Customer Loyalty score was rated 100% by both Arts and Entertainment and Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MakeMusic Product Quality
3.8/5
MakeMusic has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock MakeMusic's overall Product Quality score rated by its users and customers.
MakeMusic Product Information
MakeMusic’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated MakeMusic's product the highest.
- Website
- http://www.makemusic.com
- Company Size
- 51-200 Employees
Industry
Tech
Quick Insights into MakeMusic Product Quality
MakeMusic's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked MakeMusic's Product Quality.
Ranked MakeMusic Product Quality the Highest
Ranked MakeMusic Product Quality the Lowest
MakeMusic Product Quality Score by Gender
MakeMusic's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MakeMusic.
Male
4.1/5
Female
N/A
MakeMusic Product Quality Score by Age
MakeMusic's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MakeMusic.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 4.5 | 56-60 | 4.5 |
61-65 4 | 61-65 | 4 |
MakeMusic Product Quality Score by Usage
MakeMusic's Product Quality score was rated 4 stars by customers who have used MakeMusic's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MakeMusic Product Quality Score by Industry
MakeMusic's Product Quality score was rated 4 stars by both Arts and Entertainment and Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MakeMusic Pricing
MakeMusic ROI & Value For Money
3.6/5
MakeMusic has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock MakeMusic's overall ROI score rated by its users and customers.
MakeMusic Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into MakeMusic ROI
MakeMusic's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked MakeMusic's ROI score.
Ranked MakeMusic ROI the Highest
Ranked MakeMusic ROI the Lowest
MakeMusic ROI Score by Gender
MakeMusic's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MakeMusic.
Male
3.5/5
Female
N/A
MakeMusic ROI Score by Age
MakeMusic's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MakeMusic.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 4.2 | 56-60 | 4.2 |
61-65 3.4 | 61-65 | 3.4 |
MakeMusic ROI Score by Usage
MakeMusic's ROI score was rated 3.7 stars by customers who have used MakeMusic's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MakeMusic ROI Score by Industry
MakeMusic's ROI score was rated 3.7 stars by both Arts and Entertainment and Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MakeMusic Customer Satisfaction (CSAT)
MakeMusic Customer Satisfaction (CSAT) Score
100 / 100
MakeMusic has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MakeMusic Customer Service
3.3/5
MakeMusic has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MakeMusic's overall Customer Service score rated by its users and customers.
About MakeMusic's Customer Service
Address
285 Century Pl, Louisville, CO 80027
Website
http://www.makemusic.com
MakeMusic's Social Links
Quick Insights into MakeMusic Customer Service
MakeMusic's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked MakeMusic's Customer Service score.
Ranked MakeMusic Customer Service the Highest
Ranked MakeMusic Customer Service the Lowest
MakeMusic Customer Service Score by Gender
MakeMusic's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MakeMusic.
Male
3/5
Female
N/A
MakeMusic Customer Service Score by Age
MakeMusic's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MakeMusic.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 4.3 | 56-60 | 4.3 |
61-65 2.9 | 61-65 | 2.9 |
MakeMusic Customer Service Score by Usage
MakeMusic's Customer Service score was rated 3.3 stars by customers who have used MakeMusic's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
MakeMusic Customer Service Score by Industry
MakeMusic's Customer Service score was rated the highest by Education industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
MakeMusic as an Employer
2.9/5
MakeMusic has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
MakeMusic scored a 9 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of MakeMusic would recommend the brand to a friend. ENPS measures how likely MakeMusic employees would recommend working at MakeMusic to a friend.
Net Promoter Score
9
NPS Score
| 35% | Promoters |
|---|---|
| 39% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
