19
NPS
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MakeMyTrip.com
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About MakeMyTrip.com's Brand
"MakeMyTrip is an online booking platform that provides travel services including holiday packages, hotel reservations flight and bus tickets."
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
MakeMyTrip.com NPS
MakeMyTrip.com's Net Promoter Score (NPS) is a 19 with 53% Promoters, 13% Passives, and 34% Detractors. Net Promoter Score tracks whether MakeMyTrip.com's customers would recommend using the product based on a scale of -100 to 100.
MakeMyTrip.com Overall NPS
| 53% | Promoters |
|---|---|
| 13% | Passives |
| 34% | Detractors |
MakeMyTrip.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 24 | Aug 2023 | 24 |
Sep 2023 21 | Sep 2023 | 21 |
Oct 2023 20 | Oct 2023 | 20 |
Nov 2023 22 | Nov 2023 | 22 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 17 | Mar 2024 | 17 |
Apr 2024 21 | Apr 2024 | 21 |
May 2024 18 | May 2024 | 18 |
Jun 2024 16 | Jun 2024 | 16 |
Oct 2024 16 | Oct 2024 | 16 |
Jan 2025 19 | Jan 2025 | 19 |
Jun 2025 18 | Jun 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MakeMyTrip.com NPS by Gender
Female customers rated MakeMyTrip.com's NPS 63 points higher than Male customers.
Male
-13
MakeMyTrip.com's NPS was rated -13 by Male customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Female
50
MakeMyTrip.com's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
MakeMyTrip.com NPS by Ethnicity
MakeMyTrip.com's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Other 0 | Other | 0 |
MakeMyTrip.com NPS by Age
MakeMyTrip.com's NPS was rated 40 points by customers ages 18-25 on Comparably.
MakeMyTrip.com NPS by Usage
MakeMyTrip.com's NPS was rated -17 points by customers who have used MakeMyTrip.com's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -17 | 2 to 5 Years | -17 |
MakeMyTrip.com Customer Reviews
Out of the 2 MakeMyTrip.com customer reviews 1 was positive and 1 was constructive. MakeMyTrip.com customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
MakeMyTrip.com Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of MakeMyTrip.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MakeMyTrip.com Customer Loyalty Score by Gender
Male customers rated MakeMyTrip.com's Customer Loyalty score 56% higher than Female customers.
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Male
89%
Yes
Female
33%
Yes
MakeMyTrip.com Customer Loyalty Score by Ethnicity
MakeMyTrip.com's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MakeMyTrip.com.
55
out of 100
Asian or Pacific Islander
82
out of 100
Other
MakeMyTrip.com Customer Loyalty Score by Age
MakeMyTrip.com's Customer Loyalty score was rated 82% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MakeMyTrip.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
MakeMyTrip.com Customer Loyalty Score by Usage
MakeMyTrip.com's Customer Loyalty score was rated 85% by customers who have used MakeMyTrip.com's products/services for 2 to 5 Years.
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MakeMyTrip.com Customer Loyalty Score by Industry
MakeMyTrip.com's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Travel and Hospitality industry customers.
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MakeMyTrip.com Product Quality
3.6/5
MakeMyTrip.com has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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MakeMyTrip.com Product Information
MakeMyTrip.com’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MakeMyTrip.com's product the highest. Reviewers from the Arts and Entertainment industry rated MakeMyTrip.com the lowest at 2.
- Website
- www.makemytrip.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Travel
Quick Insights into MakeMyTrip.com Product Quality
MakeMyTrip.com's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked MakeMyTrip.com Product Quality the Highest
Ranked MakeMyTrip.com Product Quality the Lowest
MakeMyTrip.com Product Quality Score by Gender
Male customers rated MakeMyTrip.com's Product Quality score 1 stars higher than Female customers.
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Male
3.4/5
Female
2.4/5
MakeMyTrip.com Product Quality Score by Ethnicity
MakeMyTrip.com's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MakeMyTrip.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.2 | Other | 3.2 |
MakeMyTrip.com Product Quality Score by Age
MakeMyTrip.com's Product Quality score was rated 3.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MakeMyTrip.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
MakeMyTrip.com Product Quality Score by Usage
MakeMyTrip.com's Product Quality score was rated 3.1 stars by customers who have used MakeMyTrip.com's products/services for 2 to 5 Years.
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MakeMyTrip.com Product Quality Score by Industry
MakeMyTrip.com's Product Quality score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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MakeMyTrip.com Pricing
MakeMyTrip.com ROI & Value For Money
3.6/5
MakeMyTrip.com has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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MakeMyTrip.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from MakeMyTrip.com.
Quick Insights into MakeMyTrip.com ROI
MakeMyTrip.com's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked MakeMyTrip.com ROI the Highest
Ranked MakeMyTrip.com ROI the Lowest
MakeMyTrip.com ROI Score by Gender
Male customers rated MakeMyTrip.com's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MakeMyTrip.com.
Male
3.5/5
Female
3.2/5
MakeMyTrip.com ROI Score by Ethnicity
MakeMyTrip.com's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MakeMyTrip.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.1 | Other | 3.1 |
MakeMyTrip.com ROI Score by Age
MakeMyTrip.com's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MakeMyTrip.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
MakeMyTrip.com ROI Score by Usage
MakeMyTrip.com's ROI score was rated 2.7 stars by customers who have used MakeMyTrip.com's products/services for 2 to 5 Years.
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MakeMyTrip.com ROI Score by Industry
MakeMyTrip.com's ROI score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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MakeMyTrip.com Customer Satisfaction (CSAT)
MakeMyTrip.com Customer Satisfaction (CSAT) Score
62 / 100
MakeMyTrip.com has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
31%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
12%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MakeMyTrip.com Customer Satisfaction
MakeMyTrip.com's Customer Satisfaction score was rated highest by customers who have used MakeMyTrip.com's products/services for 2 to 5 Years, and rated lowest by customers from the Travel and Hospitality industry.
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Ranked MakeMyTrip.com Customer Satisfaction the Highest
Ranked MakeMyTrip.com Customer Satisfaction the Lowest
MakeMyTrip.com Customer Satisfaction Score by Gender
Male customers rated MakeMyTrip.com's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MakeMyTrip.com.
50 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 17% | |
Very Dissatisfied | 16% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
MakeMyTrip.com Customer Satisfaction Score by Ethnicity
CSAT according to Other
MakeMyTrip.com's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
MakeMyTrip.com Customer Satisfaction Score by Age
MakeMyTrip.com's Customer Satisfaction score was rated 33 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MakeMyTrip.com.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% |
MakeMyTrip.com Customer Satisfaction Score by Usage
MakeMyTrip.com's Customer Satisfaction score was rated 60 points by customers who have used MakeMyTrip.com's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
MakeMyTrip.com Customer Satisfaction Score by Industry
MakeMyTrip.com's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Travel and Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}MakeMyTrip.com Customer Service
3.4/5
MakeMyTrip.com has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About MakeMyTrip.com's Customer Service
Address
Gurdon, AR 122016
Website
www.makemytrip.com
Quick Insights into MakeMyTrip.com Customer Service
MakeMyTrip.com's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Travel and Hospitality industry.
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Ranked MakeMyTrip.com Customer Service the Highest
Ranked MakeMyTrip.com Customer Service the Lowest
MakeMyTrip.com Customer Service Score by Gender
Male customers rated MakeMyTrip.com's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MakeMyTrip.com.
Male
3.4/5
Female
2.6/5
MakeMyTrip.com Customer Service Score by Ethnicity
MakeMyTrip.com's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MakeMyTrip.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Other 3.1 | Other | 3.1 |
MakeMyTrip.com Customer Service Score by Age
MakeMyTrip.com's Customer Service score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MakeMyTrip.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
MakeMyTrip.com Customer Service Score by Usage
MakeMyTrip.com's Customer Service score was rated 2.5 stars by customers who have used MakeMyTrip.com's products/services for 2 to 5 Years.
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MakeMyTrip.com Customer Service Score by Industry
MakeMyTrip.com's Customer Service score was rated the highest by Tech industry customers, and the lowest by Travel and Hospitality industry customers.
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MakeMyTrip.com as an Employer
Consumer vs. Employees
MakeMyTrip.com scored a 19 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of MakeMyTrip.com would recommend the brand to a friend. ENPS measures how likely MakeMyTrip.com employees would recommend working at MakeMyTrip.com to a friend.
Net Promoter Score
19
NPS Score
| 53% | Promoters |
|---|---|
| 13% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
