0
NPS
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Brand Page
MakeSpace
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About MakeSpace's Brand
Taking the struggle out of storage
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
MakeSpace CMO
MakeSpace NPS
MakeSpace's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether MakeSpace's customers would recommend using the product based on a scale of -100 to 100.
MakeSpace Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
MakeSpace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jul 2021 0 | Jul 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MakeSpace Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of MakeSpace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MakeSpace Product Quality
2.7/5
MakeSpace has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MakeSpace's overall Product Quality score rated by its users and customers.
MakeSpace Product Information
MakeSpace’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.makespace.com/
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
SaaS
MakeSpace Pricing
MakeSpace ROI & Value For Money
2.7/5
MakeSpace has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MakeSpace's overall ROI score rated by its users and customers.
MakeSpace Customer Service
2.7/5
MakeSpace has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MakeSpace's overall Customer Service score rated by its users and customers.
About MakeSpace's Customer Service
Address
123 William St, New York City, NY 10038
Website
https://www.makespace.com/
Phone Number
(502) 416-0144
MakeSpace's Social Links
MakeSpace as an Employer
3.7/5
MakeSpace has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
MakeSpace scored a 0 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of MakeSpace would recommend the brand to a friend. ENPS measures how likely MakeSpace employees would recommend working at MakeSpace to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
