71
NPS
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Makita
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About Makita's Brand
Makita Corp manufactures garden tools & household tools. Its products include cordless driver drills, screwdrivers, cutters, grinders, finishing sanders, saws and among others.
Brand at a Glance
89%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Makita NPS
Makita's Net Promoter Score (NPS) is a 71 with 71% Promoters, 29% Passives, and 0% Detractors. Net Promoter Score tracks whether Makita's customers would recommend using the product based on a scale of -100 to 100.
Makita Overall NPS
| 71% | Promoters |
|---|---|
| 29% | Passives |
| 0% | Detractors |
Makita NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Nov 2021 66 | Nov 2021 | 66 |
May 2022 75 | May 2022 | 75 |
Nov 2023 80 | Nov 2023 | 80 |
Dec 2023 66 | Dec 2023 | 66 |
May 2024 71 | May 2024 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Makita Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Makita users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Makita Product Quality
4.2/5
Makita has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Makita's overall Product Quality score rated by its users and customers.
Makita Product Information
Makita’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.makita.co.jp
- Company Size
- 10,000+ Employees
Makita Pricing
Makita ROI & Value For Money
3.9/5
Makita has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Makita Customer Satisfaction (CSAT)
Makita Customer Satisfaction (CSAT) Score
83 / 100
Makita has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Makita Customer Service
3.9/5
Makita has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Makita's Customer Service
Address
39518, Anjo, 446-8502
Website
www.makita.co.jp
Phone Number
7
Consumer vs. Employees
Makita scored a 71 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Makita would recommend the brand to a friend. ENPS measures how likely Makita employees would recommend working at Makita to a friend.
Net Promoter Score
71
NPS Score
| 71% | Promoters |
|---|---|
| 29% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
