100
NPS
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Malaysian Mosaics
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About Malaysian Mosaics' Brand
Manufacturer and distributor of ceramic and porcelain floor tiles. The company offers floor decors, tiles and other related accessories for residential and commercial purposes.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Malaysian Mosaics NPS
Malaysian Mosaics's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Malaysian Mosaics's customers would recommend using the product based on a scale of -100 to 100.
Malaysian Mosaics Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Malaysian Mosaics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 100 | Jun 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Malaysian Mosaics Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Malaysian Mosaics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Malaysian Mosaics Product Quality
5/5
Malaysian Mosaics has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Malaysian Mosaics' overall Product Quality score rated by its users and customers.
Malaysian Mosaics Product Information
Malaysian Mosaics’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.mymml.com
- Company Size
- 1,001-5,000 Employees
Malaysian Mosaics Pricing
Malaysian Mosaics ROI & Value For Money
5/5
Malaysian Mosaics has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Malaysian Mosaics' overall ROI score rated by its users and customers.
Malaysian Mosaics Customer Satisfaction (CSAT)
Malaysian Mosaics Customer Satisfaction (CSAT) Score
100 / 100
Malaysian Mosaics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Malaysian Mosaics Customer Service
5/5
Malaysian Mosaics has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Malaysian Mosaics' overall Customer Service score rated by its users and customers.
About Malaysian Mosaics's Customer Service
Address
1A, Jalan 205, Off Jalan Tandang, Petaling Jaya, 46050 Bermuda
Website
www.mymml.com
