-25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Malibu Boats
Marketing or Exec? Claim Your Free Account
About Malibu Boats' Brand
Malibu is focused on helping you build memories of enjoyment and togetherness.
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Malibu Boats NPS
Malibu Boats's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Malibu Boats's customers would recommend using the product based on a scale of -100 to 100.
Malibu Boats Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Malibu Boats NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Jul 2024 50 | Jul 2024 | 50 |
Oct 2024 -25 | Oct 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Malibu Boats Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Malibu Boats users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Malibu Boats Product Quality
3.2/5
Malibu Boats has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Malibu Boats' overall Product Quality score rated by its users and customers.
Malibu Boats Product Information
Malibu Boats’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.malibuboats.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Travel
Malibu Boats Pricing
Malibu Boats ROI & Value For Money
3.2/5
Malibu Boats has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Malibu Boats' overall ROI score rated by its users and customers.
Malibu Boats Customer Satisfaction (CSAT)
Malibu Boats Customer Satisfaction (CSAT) Score
33 / 100
Malibu Boats has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Malibu Boats Customer Service
3.3/5
Malibu Boats has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Malibu Boats' overall Customer Service score rated by its users and customers.
About Malibu Boats's Customer Service
Address
5075 Kimberly Way, Loudon, TN
Website
http://www.malibuboats.com/
Phone Number
(865) 408-0313
Malibu Boats as an Employer
2.9/5
Malibu Boats has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Malibu Boats scored a -25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Malibu Boats would recommend the brand to a friend. ENPS measures how likely Malibu Boats employees would recommend working at Malibu Boats to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
