-78
NPS
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Mallinckrodt
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About Mallinckrodt's Brand
Their evolution as a company starts now, and they are poised for an exciting future. Their core strengths provide the impetus for future
Brand at a Glance
41%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Mallinckrodt NPS
Mallinckrodt's Net Promoter Score (NPS) is a -78 with 10% Promoters, 2% Passives, and 88% Detractors. Net Promoter Score tracks whether Mallinckrodt's customers would recommend using the product based on a scale of -100 to 100.
Mallinckrodt Overall NPS
| 10% | Promoters |
|---|---|
| 2% | Passives |
| 88% | Detractors |
Mallinckrodt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -76 | Aug 2024 | -76 |
Sep 2024 -76 | Sep 2024 | -76 |
Oct 2024 -76 | Oct 2024 | -76 |
Nov 2024 -76 | Nov 2024 | -76 |
Dec 2024 -76 | Dec 2024 | -76 |
Jan 2025 -78 | Jan 2025 | -78 |
Feb 2025 -78 | Feb 2025 | -78 |
Apr 2025 -78 | Apr 2025 | -78 |
May 2025 -78 | May 2025 | -78 |
Aug 2025 -78 | Aug 2025 | -78 |
Dec 2025 -78 | Dec 2025 | -78 |
Jan 2026 -78 | Jan 2026 | -78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mallinckrodt NPS by Gender
Male customers rated Mallinckrodt's NPS 23 points higher than Female customers.
Male
-65
Mallinckrodt's NPS was rated -65 by Male customers on Comparably.
14%
Promoters
7%
Passives
79%
Detractors
Female
-88
Mallinckrodt's NPS was rated -88 by Female customers on Comparably.
6%
Promoters
0%
Passives
94%
Detractors
Mallinckrodt NPS by Ethnicity
Mallinckrodt's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -93 | Caucasian | -93 |
Other -20 | Other | -20 |
Mallinckrodt NPS by Age
Mallinckrodt's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Mallinckrodt NPS by Usage
Mallinckrodt's NPS was rated the highest by customers who have used Mallinckrodt's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -84 | Less than 1 Year | -84 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -78 | 2 to 5 Years | -78 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -34 | Over 10 Years | -34 |
Mallinckrodt Customer Reviews
Out of the 7 Mallinckrodt customer reviews 0 were positive and 7 were constructive. Mallinckrodt customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Mallinckrodt Customer Loyalty
41%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
41% of Mallinckrodt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mallinckrodt Customer Loyalty Score by Gender
Female customers rated Mallinckrodt's Customer Loyalty score 11% higher than Male customers.
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Male
29%
Yes
Female
40%
Yes
Mallinckrodt Customer Loyalty Score by Ethnicity
Mallinckrodt's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mallinckrodt.
26
out of 100
Caucasian
82
out of 100
Other
Mallinckrodt Customer Loyalty Score by Age
Mallinckrodt's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mallinckrodt.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 64% | 46-50 | 64% |
51-55 55% | 51-55 | 55% |
56-60 40% | 56-60 | 40% |
61-65 17% | 61-65 | 17% |
66+ 44% | 66+ | 44% |
Mallinckrodt Customer Loyalty Score by Usage
Mallinckrodt's Customer Loyalty score was rated the highest by customers who have used Mallinckrodt's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mallinckrodt Customer Loyalty Score by Industry
Mallinckrodt's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Mallinckrodt Product Quality
1.5/5
Mallinckrodt has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Mallinckrodt Product Information
Mallinckrodt’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Mallinckrodt's product the highest. Reviewers from the Business and Consumer Services industry rated Mallinckrodt the lowest at 1.5.
- Website
- http://mallinckrodt.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Mallinckrodt Product Quality
Mallinckrodt's Product Quality score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers who have used Mallinckrodt's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Mallinckrodt's Product Quality.
Ranked Mallinckrodt Product Quality the Highest
Ranked Mallinckrodt Product Quality the Lowest
Mallinckrodt Product Quality Score by Gender
Male customers rated Mallinckrodt's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mallinckrodt.
Male
1.8/5
Female
1.5/5
Mallinckrodt Product Quality Score by Ethnicity
Mallinckrodt's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mallinckrodt.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.5 | Other | 2.5 |
Mallinckrodt Product Quality Score by Age
Mallinckrodt's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mallinckrodt.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.3 | 46-50 | 2.3 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Mallinckrodt Product Quality Score by Usage
Mallinckrodt's Product Quality score was rated the highest by customers who have used Mallinckrodt's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Mallinckrodt Product Quality Score by Industry
Mallinckrodt's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Mallinckrodt Pricing
Mallinckrodt ROI & Value For Money
1.5/5
Mallinckrodt has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Mallinckrodt Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Education industry think that they had the lowest ROI from Mallinckrodt.
Quick Insights into Mallinckrodt ROI
Mallinckrodt's ROI score was rated highest by customers ages 46-50, and rated lowest by customers who have used Mallinckrodt's products/services for Less than 1 Year.
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Ranked Mallinckrodt ROI the Highest
Ranked Mallinckrodt ROI the Lowest
Mallinckrodt ROI Score by Gender
Male customers rated Mallinckrodt's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mallinckrodt.
Male
1.8/5
Female
1.5/5
Mallinckrodt ROI Score by Ethnicity
Mallinckrodt's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mallinckrodt.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.3 | Other | 2.3 |
Mallinckrodt ROI Score by Age
Mallinckrodt's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mallinckrodt.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.3 | 46-50 | 2.3 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Mallinckrodt ROI Score by Usage
Mallinckrodt's ROI score was rated the highest by customers who have used Mallinckrodt's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Mallinckrodt ROI Score by Industry
Mallinckrodt's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Mallinckrodt Customer Satisfaction (CSAT)
Mallinckrodt Customer Satisfaction (CSAT) Score
20 / 100
Mallinckrodt has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
8%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
15%
Very Dissatisfied
62%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mallinckrodt Customer Satisfaction
Mallinckrodt's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Education industry.
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Ranked Mallinckrodt Customer Satisfaction the Highest
Ranked Mallinckrodt Customer Satisfaction the Lowest
Mallinckrodt Customer Satisfaction Score by Gender
Male customers rated Mallinckrodt's Customer Satisfaction score 16 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mallinckrodt.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 67% |
9 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 18% | |
Very Dissatisfied | 73% |
Mallinckrodt Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mallinckrodt's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mallinckrodt.
7 / 100
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
78%
CSAT according to Other
Mallinckrodt's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mallinckrodt.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
Mallinckrodt Customer Satisfaction Score by Age
Mallinckrodt's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mallinckrodt.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 67% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 17% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Mallinckrodt Customer Satisfaction Score by Usage
Mallinckrodt's Customer Satisfaction score was rated the highest by customers who have used Mallinckrodt's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Mallinckrodt Customer Satisfaction Score by Industry
Mallinckrodt's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Mallinckrodt Customer Satisfaction Score by Industry",
"text": "Mallinckrodt's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Mallinckrodt's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "max",
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},
{
"label": "Retail",
"groupId": 559,
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"scoreClassName": "",
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}
]
}Mallinckrodt Customer Service
1.5/5
Mallinckrodt has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Mallinckrodt's Customer Service
Address
675 McDonnell Blvd, Saint Louis, MO
Website
http://mallinckrodt.com
Phone Number
+1 314-654-2000
Quick Insights into Mallinckrodt Customer Service
Mallinckrodt's Customer Service score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Mallinckrodt's Customer Service score.
Ranked Mallinckrodt Customer Service the Highest
Ranked Mallinckrodt Customer Service the Lowest
Mallinckrodt Customer Service Score by Gender
Male customers rated Mallinckrodt's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mallinckrodt.
Male
2.3/5
Female
1.5/5
Mallinckrodt Customer Service Score by Ethnicity
Mallinckrodt's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mallinckrodt.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.7 | Other | 2.7 |
Mallinckrodt Customer Service Score by Age
Mallinckrodt's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mallinckrodt.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.3 | 46-50 | 2.3 |
51-55 2.1 | 51-55 | 2.1 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Mallinckrodt Customer Service Score by Usage
Mallinckrodt's Customer Service score was rated the highest by customers who have used Mallinckrodt's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Mallinckrodt Customer Service Score by Industry
Mallinckrodt's Customer Service score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Mallinckrodt as an Employer
3.2/5
Mallinckrodt has a 3.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Mallinckrodt scored a -78 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Mallinckrodt would recommend the brand to a friend. ENPS measures how likely Mallinckrodt employees would recommend working at Mallinckrodt to a friend.
Net Promoter Score
-78
NPS Score
| 10% | Promoters |
|---|---|
| 2% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 35% | Promoters |
|---|---|
| 12% | Passive |
| 53% | Detractors |
