-50
NPS
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Mammoth Media
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About Mammoth Media's Brand
Mammoth Media, Inc. is a premier grand-format production facility, specializing in grand-format printing and out-of-home advertising.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Mammoth Media NPS
Mammoth Media's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Mammoth Media's customers would recommend using the product based on a scale of -100 to 100.
Mammoth Media Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Mammoth Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2023 -50 | Mar 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mammoth Media Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Mammoth Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mammoth Media Product Quality
3.2/5
Mammoth Media has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Mammoth Media's overall Product Quality score rated by its users and customers.
Mammoth Media Product Information
Mammoth Media’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://mammothmedia.net/
- Company Size
- 201-500 Employees
Mammoth Media Pricing
Mammoth Media ROI & Value For Money
3.5/5
Mammoth Media has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Mammoth Media Customer Satisfaction (CSAT)
Mammoth Media Customer Satisfaction (CSAT) Score
100 / 100
Mammoth Media has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mammoth Media Customer Service
4/5
Mammoth Media has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Mammoth Media's Customer Service
Address
80 Sharp Street, Hingham, MA
Website
http://mammothmedia.net/
Phone Number
781-803-6430
Mammoth Media as an Employer
3.4/5
Mammoth Media has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Mammoth Media scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Mammoth Media would recommend the brand to a friend. ENPS measures how likely Mammoth Media employees would recommend working at Mammoth Media to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
