100
NPS
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Mammoth Mountain Ski Area
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About Mammoth Mountain Ski Area's Brand
Mammoth Mountain is California's premiere mountain resort offering big mountain skiing and riding.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
2.7/5
Pricing
4.7/5
Customer Service
Mammoth Mountain Ski Area NPS
Mammoth Mountain Ski Area's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Mammoth Mountain Ski Area's customers would recommend using the product based on a scale of -100 to 100.
Mammoth Mountain Ski Area Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Mammoth Mountain Ski Area NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Dec 2024 100 | Dec 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mammoth Mountain Ski Area Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mammoth Mountain Ski Area users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mammoth Mountain Ski Area Product Quality
4.5/5
Mammoth Mountain Ski Area has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Mammoth Mountain Ski Area Product Information
Mammoth Mountain Ski Area’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Real Estate
Travel
Mammoth Mountain Ski Area Pricing
Mammoth Mountain Ski Area ROI & Value For Money
2.7/5
Mammoth Mountain Ski Area has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Mammoth Mountain Ski Area Customer Satisfaction (CSAT)
Mammoth Mountain Ski Area Customer Satisfaction (CSAT) Score
50 / 100
Mammoth Mountain Ski Area has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mammoth Mountain Ski Area Customer Service
4.7/5
Mammoth Mountain Ski Area has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Mammoth Mountain Ski Area's Customer Service
Address
10001 Minaret Road, Mammoth Lakes, CA
Website
http://www.mammothmountain.com/
Phone Number
(760) 934-0666
Mammoth Mountain Ski Area as an Employer
3.8/5
Mammoth Mountain Ski Area has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
CEO of Mammoth Mountain Ski Area
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Mammoth Mountain Ski Area scored a 100 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Mammoth Mountain Ski Area would recommend the brand to a friend. ENPS measures how likely Mammoth Mountain Ski Area employees would recommend working at Mammoth Mountain Ski Area to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
