-51
NPS
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Manager
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About Manager's Brand
Manager is Pest Prevention On-Demand. Tap. Snap! Manager is the best way to prevent pests.
Brand at a Glance
65%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
2.5/5
Customer Service
Manager NPS
Manager's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Manager's customers would recommend using the product based on a scale of -100 to 100.
Manager Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Manager NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Apr 2021 -50 | Apr 2021 | -50 |
Sep 2023 0 | Sep 2023 | 0 |
Feb 2024 -25 | Feb 2024 | -25 |
Jul 2024 -40 | Jul 2024 | -40 |
Apr 2025 -51 | Apr 2025 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Manager Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Manager users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Manager Product Quality
3/5
Manager has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Manager's overall Product Quality score rated by its users and customers.
Manager Product Information
Manager’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.manager.house/
- Company Size
- 1-10 Employees
Industry
Tech
Enterprise
Mobile App
Productivity
SaaS
Manager Pricing
Manager ROI & Value For Money
3.3/5
Manager has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Manager Customer Satisfaction (CSAT)
Manager Customer Satisfaction (CSAT) Score
34 / 100
Manager has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Manager Customer Service
2.5/5
Manager has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Manager's Customer Service
Address
4939 Northside Drive Northwest, Atlanta, GA 30327
Website
http://www.manager.house/
Manager as an Employer
4.5/5
Manager has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Manager scored a -51 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Manager would recommend the brand to a friend. ENPS measures how likely Manager employees would recommend working at Manager to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
