-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Manchester United
Marketing or Exec? Claim Your Free Account
About Manchester United's Brand
Operator of a soccer club intended to participate in European soccer leagues and major soccer tournaments around the world. The company's operations include owning and managing of a soccer team and its roster, as well as management of soccer stadium, in addition it offers match and season tickets to its members and supporters, enabling all stakeholders to enjoy the football matches and support their club.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
1.7/5
Pricing
2/5
Customer Service
Manchester United NPS
Manchester United's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Manchester United's customers would recommend using the product based on a scale of -100 to 100.
Manchester United Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Manchester United NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
Feb 2025 -50 | Feb 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Manchester United Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Manchester United users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Manchester United Product Quality
2.2/5
Manchester United has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Manchester United's overall Product Quality score rated by its users and customers.
Manchester United Product Information
Manchester United’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- www.manutd.com
- Company Size
- 501-1,000 Employees
Manchester United Pricing
Manchester United ROI & Value For Money
1.7/5
Manchester United has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Manchester United's overall ROI score rated by its users and customers.
Manchester United Customer Satisfaction (CSAT)
Manchester United Customer Satisfaction (CSAT) Score
50 / 100
Manchester United has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Manchester United Customer Service
2/5
Manchester United has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Manchester United's overall Customer Service score rated by its users and customers.
About Manchester United's Customer Service
Address
Sir Matt Busby Way, Manchester, M16 0RA Bahamas
Website
www.manutd.com
Phone Number
7
Consumer vs. Employees
Manchester United scored a -50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Manchester United would recommend the brand to a friend. ENPS measures how likely Manchester United employees would recommend working at Manchester United to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
