22
NPS
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Mandiant
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About Mandiant's Brand
Mandiant, an information security company, provides incident response and computer forensic solutions and services.
Brand at a Glance
65%
Customer Loyalty
3.6/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Mandiant NPS
Mandiant's Net Promoter Score (NPS) is a 22 with 44% Promoters, 34% Passives, and 22% Detractors. Net Promoter Score tracks whether Mandiant's customers would recommend using the product based on a scale of -100 to 100.
Mandiant Overall NPS
| 44% | Promoters |
|---|---|
| 34% | Passives |
| 22% | Detractors |
Mandiant NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
May 2022 -25 | May 2022 | -25 |
Jun 2022 0 | Jun 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Apr 2023 -1 | Apr 2023 | -1 |
Jan 2024 12 | Jan 2024 | 12 |
May 2024 22 | May 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mandiant Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Mandiant users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mandiant Product Quality
3.6/5
Mandiant has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Mandiant's overall Product Quality score rated by its users and customers.
Mandiant Product Information
Mandiant’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.mandiant.com
- Company Size
- 1,001-5,000 Employees
Industry
Security and Investigations
Mandiant Pricing
Mandiant ROI & Value For Money
4/5
Mandiant has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mandiant's overall ROI score rated by its users and customers.
Mandiant Customer Satisfaction (CSAT)
Mandiant Customer Satisfaction (CSAT) Score
72 / 100
Mandiant has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mandiant Customer Service
3.7/5
Mandiant has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Mandiant's Customer Service
Address
2318 Mill Road, Suite 500, Alexandria, VA
Website
http://www.mandiant.com
Phone Number
703-683-3141
Mandiant as an Employer
4.7/5
Mandiant has a 4.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Mandiant scored a 22 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Mandiant would recommend the brand to a friend. ENPS measures how likely Mandiant employees would recommend working at Mandiant to a friend.
Net Promoter Score
22
NPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
