-2
NPS
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Mandrill
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About Mandrill's Brand
Mandrill is a reliable, scalable, and secure delivery API for transactional emails from websites and applications.
Brand at a Glance
66%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
2.8/5
Customer Service
Mandrill NPS
Mandrill's Net Promoter Score (NPS) is a -2 with 38% Promoters, 22% Passives, and 40% Detractors. Net Promoter Score tracks whether Mandrill's customers would recommend using the product based on a scale of -100 to 100.
Mandrill Overall NPS
| 38% | Promoters |
|---|---|
| 22% | Passives |
| 40% | Detractors |
Mandrill NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 11 | Aug 2023 | 11 |
Sep 2023 8 | Sep 2023 | 8 |
Oct 2023 9 | Oct 2023 | 9 |
Nov 2023 7 | Nov 2023 | 7 |
Dec 2023 4 | Dec 2023 | 4 |
Apr 2024 2 | Apr 2024 | 2 |
Jul 2024 3 | Jul 2024 | 3 |
Feb 2025 1 | Feb 2025 | 1 |
Mar 2025 2 | Mar 2025 | 2 |
Apr 2025 1 | Apr 2025 | 1 |
May 2025 -1 | May 2025 | -1 |
Oct 2025 -1 | Oct 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mandrill NPS by Gender
Mandrill's NPS was rated -57 by Male customers on Comparably.
Male
-57
Mandrill's NPS was rated -57 by Male customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Female
N/A
Mandrill's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Mandrill NPS by Ethnicity
Mandrill's NPS was rated -25 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -25 | Other | -25 |
Mandrill NPS by Usage
Mandrill's NPS was rated the highest by customers who have used Mandrill's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -1 | Less than 1 Year | -1 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Mandrill Customer Reviews
Out of the 4 Mandrill customer reviews 0 were positive and 4 were constructive. Mandrill customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Mandrill Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Mandrill users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mandrill Customer Loyalty Score by Gender
Mandrill's Customer Loyalty score was rated 61 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Mandrill.
Male
61%
Yes
Female
N/A
Yes
Mandrill Customer Loyalty Score by Ethnicity
Mandrill's Customer Loyalty score was rated 78% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mandrill.
78
out of 100
Other
Mandrill Customer Loyalty Score by Usage
Mandrill's Customer Loyalty score was rated 70% by customers who have used Mandrill's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mandrill Customer Loyalty Score by Industry
Mandrill's Customer Loyalty score was rated 61% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Mandrill Product Quality
3.8/5
Mandrill has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Mandrill's overall Product Quality score rated by its users and customers.
Mandrill Product Information
Mandrill serves markets in the United States, Europe, Australia, United Kingdom, and Germany. Mandrill supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Mandrill’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Printing industry rated Mandrill's product the highest. Reviewers from the Tech industry rated Mandrill the lowest at 3.4.
- Website
- http://mailchimp.com
- Company Size
- 501-1,000 Employees
Languages Supported
English
Product Type
Email Marketing Software
Email Management Software
Quick Insights into Mandrill Product Quality
Mandrill's Product Quality score was rated highest by customers who have used Mandrill's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked Mandrill Product Quality the Highest
Ranked Mandrill Product Quality the Lowest
Mandrill Product Quality Score by Gender
Mandrill's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mandrill.
Male
3/5
Female
N/A
Mandrill Product Quality Score by Ethnicity
Mandrill's Product Quality score was rated 2.7 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mandrill.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.7 | Other | 2.7 |
Mandrill Product Quality Score by Usage
Mandrill's Product Quality score was rated the highest by customers who have used Mandrill's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Mandrill Product Quality Score by Industry
Mandrill's Product Quality score was rated the highest by Printing industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Mandrill Pricing
Mandrill ROI & Value For Money
3.6/5
Mandrill has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Mandrill's overall ROI score rated by its users and customers.
Mandrill Pricing Plans
Mandrill has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Mandrill?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Mandrill ROI
Mandrill's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Mandrill's ROI score.
Ranked Mandrill ROI the Highest
Mandrill ROI Score by Gender
Mandrill's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mandrill.
Male
2.8/5
Female
N/A
Mandrill ROI Score by Ethnicity
Mandrill's ROI score was rated 2.7 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mandrill.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.7 | Other | 2.7 |
Mandrill ROI Score by Usage
Mandrill's ROI score was rated 2.6 stars by customers who have used Mandrill's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Mandrill ROI Score by Industry
Mandrill's ROI score was rated 3.4 stars by Tech industry customers.
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Mandrill Customer Satisfaction (CSAT)
Mandrill Customer Satisfaction (CSAT) Score
65 / 100
Mandrill has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
65%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
5%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mandrill Customer Satisfaction
Mandrill's Customer Satisfaction score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked Mandrill's Customer Satisfaction.
Ranked Mandrill Customer Satisfaction the Highest
Mandrill Customer Satisfaction Score by Gender
Mandrill's Customer Satisfaction score was rated 43 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mandrill.
43 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 43% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Mandrill Customer Satisfaction Score by Ethnicity
CSAT according to Other
Mandrill's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mandrill.
75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Mandrill Customer Satisfaction Score by Usage
Mandrill's Customer Satisfaction score was rated 67 points by customers who have used Mandrill's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Mandrill Customer Satisfaction Score by Industry
Mandrill's Customer Satisfaction score was rated 43 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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}Mandrill Customer Service
2.8/5
Mandrill has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Mandrill's overall Customer Service score rated by its users and customers.
About Mandrill's Customer Service
Address
Atlanta, GA
Website
http://mailchimp.com
Quick Insights into Mandrill Customer Service
Mandrill's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Mandrill's Customer Service score.
Ranked Mandrill Customer Service the Highest
Mandrill Customer Service Score by Gender
Mandrill's Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mandrill.
Male
2.7/5
Female
N/A
Mandrill Customer Service Score by Ethnicity
Mandrill's Customer Service score was rated 2.7 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mandrill.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 2.7 | Other | 2.7 |
Mandrill Customer Service Score by Usage
Mandrill's Customer Service score was rated 2.6 stars by customers who have used Mandrill's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Mandrill Customer Service Score by Industry
Mandrill's Customer Service score was rated 2.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Mandrill as an Employer
2.8/5
Mandrill has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Mandrill scored a -2 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Mandrill would recommend the brand to a friend. ENPS measures how likely Mandrill employees would recommend working at Mandrill to a friend.
Net Promoter Score
-2
NPS Score
| 38% | Promoters |
|---|---|
| 22% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
