20
NPS
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Brand Page
Mango Health
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About Mango Health's Brand
Inspiring you to take control of your health with fun and elegant mobile applications.
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
Mango Health NPS
Mango Health's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether Mango Health's customers would recommend using the product based on a scale of -100 to 100.
Mango Health Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
Mango Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jan 2022 50 | Jan 2022 | 50 |
Mar 2022 66 | Mar 2022 | 66 |
Apr 2022 75 | Apr 2022 | 75 |
Dec 2022 40 | Dec 2022 | 40 |
Jan 2024 49 | Jan 2024 | 49 |
Jan 2025 29 | Jan 2025 | 29 |
Jun 2025 13 | Jun 2025 | 13 |
Oct 2025 20 | Oct 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mango Health Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Mango Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mango Health Product Quality
3.6/5
Mango Health has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Mango Health's overall Product Quality score rated by its users and customers.
Mango Health Product Information
Mango Health’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.mangohealth.com
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
Mobile App
Mango Health Pricing
Mango Health ROI & Value For Money
3.8/5
Mango Health has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Mango Health Customer Satisfaction (CSAT)
Mango Health Customer Satisfaction (CSAT) Score
74 / 100
Mango Health has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
24%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mango Health Customer Service
3.5/5
Mango Health has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Mango Health's Customer Service
Address
539 Bryant St, San Francisco, CA
Website
http://www.mangohealth.com
Phone Number
14155626469
Mango Health as an Employer
3.0/5
Mango Health has a 3.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Mango Health scored a 20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Mango Health would recommend the brand to a friend. ENPS measures how likely Mango Health employees would recommend working at Mango Health to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
