0
NPS
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Manpower Professional
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About Manpower Professional's Brand
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
2.5/5
Pricing
2.8/5
Customer Service
Manpower Professional NPS
Manpower Professional's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Manpower Professional's customers would recommend using the product based on a scale of -100 to 100.
Manpower Professional Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Manpower Professional NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Aug 2023 -33 | Aug 2023 | -33 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Manpower Professional Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Manpower Professional users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Manpower Professional Product Quality
3.4/5
Manpower Professional has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Manpower Professional's overall Product Quality score rated by its users and customers.
Manpower Professional Product Information
Manpower Professional’s product quality score is a 3.4 out of 5 as rated by its users and customers.
Manpower Professional Pricing
Manpower Professional ROI & Value For Money
2.5/5
Manpower Professional has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Manpower Professional's overall ROI score rated by its users and customers.
Manpower Professional Customer Satisfaction (CSAT)
Manpower Professional Customer Satisfaction (CSAT) Score
100 / 100
Manpower Professional has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Manpower Professional Customer Service
2.8/5
Manpower Professional has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Manpower Professional's Customer Service
Website
http://www.manpowerprofessional.co.uk
Manpower Professional as an Employer
Consumer vs. Employees
Manpower Professional scored a 0 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Manpower Professional would recommend the brand to a friend. ENPS measures how likely Manpower Professional employees would recommend working at Manpower Professional to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 17% | Promoters |
|---|---|
| 50% | Passive |
| 33% | Detractors |
