0
NPS
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Manulife Financial Corp
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About Manulife Financial Corp's Brand
Manulife Financial Corp provides its users with financial protection and wealth management products and services.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Manulife Financial Corp NPS
Manulife Financial Corp's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Manulife Financial Corp's customers would recommend using the product based on a scale of -100 to 100.
Manulife Financial Corp Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Manulife Financial Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -37 | Mar 2022 | -37 |
May 2022 -22 | May 2022 | -22 |
Jul 2022 -20 | Jul 2022 | -20 |
Aug 2022 -9 | Aug 2022 | -9 |
Oct 2022 -1 | Oct 2022 | -1 |
Jan 2023 -8 | Jan 2023 | -8 |
Feb 2023 -1 | Feb 2023 | -1 |
Jun 2023 6 | Jun 2023 | 6 |
Jul 2023 13 | Jul 2023 | 13 |
Oct 2023 0 | Oct 2023 | 0 |
Mar 2024 -5 | Mar 2024 | -5 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Manulife Financial Corp NPS by Gender
Manulife Financial Corp's NPS was rated 34 by Male customers on Comparably.
Male
34
Manulife Financial Corp's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Manulife Financial Corp's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Manulife Financial Corp NPS by Ethnicity
Manulife Financial Corp's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Manulife Financial Corp NPS by Age
Manulife Financial Corp's NPS was rated 20 points by customers ages 66+ on Comparably.
Manulife Financial Corp NPS by Usage
Manulife Financial Corp's NPS was rated 14 points by customers who have used Manulife Financial Corp's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 14 | Over 10 Years | 14 |
Manulife Financial Corp Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Manulife Financial Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Manulife Financial Corp Customer Loyalty Score by Gender
Manulife Financial Corp's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Manulife Financial Corp Customer Loyalty Score by Ethnicity
Manulife Financial Corp's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Manulife Financial Corp.
64
out of 100
Caucasian
Manulife Financial Corp Customer Loyalty Score by Age
Manulife Financial Corp's Customer Loyalty score was rated 82% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Manulife Financial Corp.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 82% | 66+ | 82% |
Manulife Financial Corp Customer Loyalty Score by Usage
Manulife Financial Corp's Customer Loyalty score was rated 74% by customers who have used Manulife Financial Corp's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Manulife Financial Corp Product Quality
3/5
Manulife Financial Corp has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Manulife Financial Corp Product Information
Manulife Financial Corp’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.manulife.com
Quick Insights into Manulife Financial Corp Product Quality
Manulife Financial Corp's Product Quality score was rated highest by Male customers.
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Ranked Manulife Financial Corp Product Quality the Highest
Manulife Financial Corp Product Quality Score by Gender
Manulife Financial Corp's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Manulife Financial Corp.
Male
3.5/5
Female
N/A
Manulife Financial Corp Product Quality Score by Ethnicity
Manulife Financial Corp's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Manulife Financial Corp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Manulife Financial Corp Product Quality Score by Age
Manulife Financial Corp's Product Quality score was rated 3.2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Manulife Financial Corp.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.2 | 66+ | 3.2 |
Manulife Financial Corp Product Quality Score by Usage
Manulife Financial Corp's Product Quality score was rated 3 stars by customers who have used Manulife Financial Corp's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Manulife Financial Corp Pricing
Manulife Financial Corp ROI & Value For Money
3.3/5
Manulife Financial Corp has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Manulife Financial Corp ROI
Manulife Financial Corp's ROI score was rated highest by Caucasian customers.
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Ranked Manulife Financial Corp ROI the Highest
Manulife Financial Corp ROI Score by Gender
Manulife Financial Corp's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Manulife Financial Corp.
Male
3.5/5
Female
N/A
Manulife Financial Corp ROI Score by Ethnicity
Manulife Financial Corp's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Manulife Financial Corp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Manulife Financial Corp ROI Score by Age
Manulife Financial Corp's ROI score was rated 3.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Manulife Financial Corp.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.5 | 66+ | 3.5 |
Manulife Financial Corp ROI Score by Usage
Manulife Financial Corp's ROI score was rated 3.3 stars by customers who have used Manulife Financial Corp's products/services for Over 10 Years.
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Manulife Financial Corp Customer Satisfaction (CSAT)
Manulife Financial Corp Customer Satisfaction (CSAT) Score
47 / 100
Manulife Financial Corp has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
27%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
6%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Manulife Financial Corp Customer Satisfaction
Manulife Financial Corp's Customer Satisfaction score was rated highest by Male customers.
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Ranked Manulife Financial Corp Customer Satisfaction the Highest
Manulife Financial Corp Customer Satisfaction Score by Gender
Manulife Financial Corp's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Manulife Financial Corp.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Manulife Financial Corp Customer Satisfaction Score by Usage
Manulife Financial Corp's Customer Satisfaction score was rated 50 points by customers who have used Manulife Financial Corp's products/services for Over 10 Years.
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Manulife Financial Corp Customer Service
3.2/5
Manulife Financial Corp has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Manulife Financial Corp's Customer Service
Website
https://www.manulife.com
Quick Insights into Manulife Financial Corp Customer Service
Manulife Financial Corp's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Manulife Financial Corp's Customer Service score.
Ranked Manulife Financial Corp Customer Service the Highest
Manulife Financial Corp Customer Service Score by Gender
Manulife Financial Corp's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Manulife Financial Corp.
Male
3.1/5
Female
N/A
Manulife Financial Corp Customer Service Score by Ethnicity
Manulife Financial Corp's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Manulife Financial Corp.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Manulife Financial Corp Customer Service Score by Age
Manulife Financial Corp's Customer Service score was rated 3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Manulife Financial Corp.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 3 | 66+ | 3 |
Manulife Financial Corp Customer Service Score by Usage
Manulife Financial Corp's Customer Service score was rated 2.8 stars by customers who have used Manulife Financial Corp's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Manulife Financial Corp as an Employer
2.8/5
Manulife Financial Corp has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Manulife Financial Corp scored a 0 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Manulife Financial Corp would recommend the brand to a friend. ENPS measures how likely Manulife Financial Corp employees would recommend working at Manulife Financial Corp to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 29% | Promoters |
|---|---|
| 18% | Passive |
| 53% | Detractors |
