9
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Maple Leaf Foods
Marketing or Exec? Claim Your Free Account
About Maple Leaf Foods' Brand
Owner and operator of a consumer packaged food processing company. The company offers meat and bakery products, value-added fresh meats, chilled and ready to cook products, chilled ready to serve products, and packaged meats with operations across Canada and in the United States, United Kingdom, Asia and Mexico.
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
Maple Leaf Foods NPS
Maple Leaf Foods's Net Promoter Score (NPS) is a 9 with 45% Promoters, 19% Passives, and 36% Detractors. Net Promoter Score tracks whether Maple Leaf Foods's customers would recommend using the product based on a scale of -100 to 100.
Maple Leaf Foods Overall NPS
| 45% | Promoters |
|---|---|
| 19% | Passives |
| 36% | Detractors |
Maple Leaf Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Apr 2021 50 | Apr 2021 | 50 |
Oct 2021 0 | Oct 2021 | 0 |
Feb 2022 25 | Feb 2022 | 25 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 17 | Oct 2022 | 17 |
Jan 2023 29 | Jan 2023 | 29 |
Feb 2023 25 | Feb 2023 | 25 |
Jul 2023 11 | Jul 2023 | 11 |
Dec 2023 20 | Dec 2023 | 20 |
Apr 2024 9 | Apr 2024 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maple Leaf Foods Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Maple Leaf Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Maple Leaf Foods Product Quality
3.8/5
Maple Leaf Foods has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Maple Leaf Foods' overall Product Quality score rated by its users and customers.
Maple Leaf Foods Product Information
Maple Leaf Foods’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.mapleleaffoods.com
- Company Size
- 10,000+ Employees
Maple Leaf Foods Pricing
Maple Leaf Foods ROI & Value For Money
3/5
Maple Leaf Foods has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Maple Leaf Foods' overall ROI score rated by its users and customers.
Maple Leaf Foods Customer Satisfaction (CSAT)
Maple Leaf Foods Customer Satisfaction (CSAT) Score
38 / 100
Maple Leaf Foods has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Maple Leaf Foods Customer Service
3.3/5
Maple Leaf Foods has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Maple Leaf Foods' overall Customer Service score rated by its users and customers.
About Maple Leaf Foods's Customer Service
Address
P.O. Box 61016, Winnipeg, R3M 3X8
Website
www.mapleleaffoods.com
Phone Number
7
Maple Leaf Foods as an Employer
Consumer vs. Employees
Maple Leaf Foods scored a 9 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Maple Leaf Foods would recommend the brand to a friend. ENPS measures how likely Maple Leaf Foods employees would recommend working at Maple Leaf Foods to a friend.
Net Promoter Score
9
NPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
