8
NPS
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MapMyFitness
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About MapMyFitness' Brand
MapMyFitness operates a suite of fitness-oriented websites and associated mobile applications.
Brand at a Glance
84%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
MapMyFitness NPS
MapMyFitness's Net Promoter Score (NPS) is a 8 with 43% Promoters, 22% Passives, and 35% Detractors. Net Promoter Score tracks whether MapMyFitness's customers would recommend using the product based on a scale of -100 to 100.
MapMyFitness Overall NPS
| 43% | Promoters |
|---|---|
| 22% | Passives |
| 35% | Detractors |
MapMyFitness NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -33 | Apr 2023 | -33 |
May 2023 -30 | May 2023 | -30 |
Jun 2023 -18 | Jun 2023 | -18 |
Aug 2023 -16 | Aug 2023 | -16 |
Sep 2023 -8 | Sep 2023 | -8 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 -6 | Jan 2024 | -6 |
Feb 2024 -11 | Feb 2024 | -11 |
Oct 2024 -6 | Oct 2024 | -6 |
Mar 2025 4 | Mar 2025 | 4 |
Apr 2025 3 | Apr 2025 | 3 |
Mar 2026 8 | Mar 2026 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MapMyFitness NPS by Gender
Female customers rated MapMyFitness's NPS 17 points higher than Male customers.
Male
0
MapMyFitness's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
17
MapMyFitness's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
MapMyFitness NPS by Ethnicity
MapMyFitness's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
MapMyFitness NPS by Age
MapMyFitness's NPS was rated 34 points by customers ages 66+ on Comparably.
MapMyFitness NPS by Usage
MapMyFitness's NPS was rated the highest by customers who have used MapMyFitness's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 34 | Over 10 Years | 34 |
MapMyFitness Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of MapMyFitness users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MapMyFitness Customer Loyalty Score by Gender
MapMyFitness's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MapMyFitness.
Male
100%
Yes
Female
100%
Yes
MapMyFitness Customer Loyalty Score by Ethnicity
MapMyFitness's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MapMyFitness.
100
out of 100
Caucasian
MapMyFitness Customer Loyalty Score by Age
MapMyFitness's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MapMyFitness.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
MapMyFitness Customer Loyalty Score by Usage
MapMyFitness's Customer Loyalty score was rated 100% by customers who have used MapMyFitness's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MapMyFitness Product Quality
3.3/5
MapMyFitness has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MapMyFitness' overall Product Quality score rated by its users and customers.
MapMyFitness Product Information
MapMyFitness’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.mapmyfitness.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Mobile App
SaaS
Sports & Entertainment
Quick Insights into MapMyFitness Product Quality
MapMyFitness's Product Quality score was rated highest by customers who have used MapMyFitness's products/services for 5 to 10 Years, and rated lowest by customers who have used MapMyFitness's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked MapMyFitness' Product Quality.
Ranked MapMyFitness Product Quality the Highest
Ranked MapMyFitness Product Quality the Lowest
MapMyFitness Product Quality Score by Gender
Male customers rated MapMyFitness's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MapMyFitness.
Male
3.8/5
Female
3.2/5
MapMyFitness Product Quality Score by Ethnicity
MapMyFitness's Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MapMyFitness.
0
1
2
3
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
MapMyFitness Product Quality Score by Age
MapMyFitness's Product Quality score was rated 3.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MapMyFitness.
0
1
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3
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| Summary | Age | Score |
|---|---|---|
66+ 3.3 | 66+ | 3.3 |
MapMyFitness Product Quality Score by Usage
MapMyFitness's Product Quality score was rated the highest by customers who have used MapMyFitness's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MapMyFitness Pricing
MapMyFitness ROI & Value For Money
3.3/5
MapMyFitness has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MapMyFitness' overall ROI score rated by its users and customers.
Quick Insights into MapMyFitness ROI
MapMyFitness's ROI score was rated highest by Male customers, and rated lowest by customers who have used MapMyFitness's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked MapMyFitness' ROI score.
Ranked MapMyFitness ROI the Highest
Ranked MapMyFitness ROI the Lowest
MapMyFitness ROI Score by Gender
Male customers rated MapMyFitness's ROI score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MapMyFitness.
Male
4.3/5
Female
3/5
MapMyFitness ROI Score by Ethnicity
MapMyFitness's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MapMyFitness.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
MapMyFitness ROI Score by Age
MapMyFitness's ROI score was rated 3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MapMyFitness.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3 | 66+ | 3 |
MapMyFitness ROI Score by Usage
MapMyFitness's ROI score was rated the highest by customers who have used MapMyFitness's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MapMyFitness Customer Satisfaction (CSAT)
MapMyFitness Customer Satisfaction (CSAT) Score
72 / 100
MapMyFitness has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
28%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
6%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MapMyFitness Customer Satisfaction
MapMyFitness's Customer Satisfaction score was rated highest by customers who have used MapMyFitness's products/services for 5 to 10 Years, and rated lowest by customers who have used MapMyFitness's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked MapMyFitness' Customer Satisfaction.
Ranked MapMyFitness Customer Satisfaction the Highest
Ranked MapMyFitness Customer Satisfaction the Lowest
MapMyFitness Customer Satisfaction Score by Gender
Male customers rated MapMyFitness's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MapMyFitness.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
83 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
MapMyFitness Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MapMyFitness' Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MapMyFitness.
83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
MapMyFitness Customer Satisfaction Score by Age
MapMyFitness's Customer Satisfaction score was rated 66 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MapMyFitness.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 66% |
MapMyFitness Customer Satisfaction Score by Usage
MapMyFitness's Customer Satisfaction score was rated the highest by customers who have used MapMyFitness's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
MapMyFitness Customer Service
3.1/5
MapMyFitness has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock MapMyFitness' overall Customer Service score rated by its users and customers.
About MapMyFitness's Customer Service
Address
1810 Blake St, Suite 200, Denver, CO
Website
http://www.mapmyfitness.com/
Phone Number
512-360-8700
Quick Insights into MapMyFitness Customer Service
MapMyFitness's Customer Service score was rated highest by customers who have used MapMyFitness's products/services for 5 to 10 Years, and rated lowest by customers who have used MapMyFitness's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked MapMyFitness' Customer Service score.
Ranked MapMyFitness Customer Service the Highest
Ranked MapMyFitness Customer Service the Lowest
MapMyFitness Customer Service Score by Gender
Male customers rated MapMyFitness's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MapMyFitness.
Male
3.3/5
Female
2.9/5
MapMyFitness Customer Service Score by Ethnicity
MapMyFitness's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MapMyFitness.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
MapMyFitness Customer Service Score by Age
MapMyFitness's Customer Service score was rated 3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MapMyFitness.
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20
40
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| Summary | Age | Customer Service Score |
|---|---|---|
66+ 3 | 66+ | 3 |
MapMyFitness Customer Service Score by Usage
MapMyFitness's Customer Service score was rated the highest by customers who have used MapMyFitness's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
MapMyFitness as an Employer
2.5/5
MapMyFitness has a 2.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
MapMyFitness scored a 8 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of MapMyFitness would recommend the brand to a friend. ENPS measures how likely MapMyFitness employees would recommend working at MapMyFitness to a friend.
Net Promoter Score
8
NPS Score
| 43% | Promoters |
|---|---|
| 22% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
