-100
NPS
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MAQ
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About MAQ's Brand
MAQ Software accelerates data-driven transformations for Fortune 500 companies. Using data analytics, cloud technology, and data science, we accelerate software initiatives that enable our customers to transform their industries. We help our clients build stronger customer relationships, drive sales, identify new opportunities, and analyze marketing results from our three engineering centers located in Redmond, WA and India. As a member of the Microsoft Partner Network (MPN) with ten Gold competencies, we offer customers a breadth of proven expertise across the entire Microsoft platform. We are the largest 3rd party publisher of certified Power BI visuals on AppSource and a Power BI Preferred Partner. As a premier supplier to the Microsoft Corporation, we deliver critical business insights to decision makers.
Brand at a Glance
5/5
Product Quality
4.5/5
Pricing
MAQ NPS
MAQ's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether MAQ's customers would recommend using the product based on a scale of -100 to 100.
MAQ Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
MAQ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -100 | Mar 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MAQ Product Quality
5/5
MAQ has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MAQ's overall Product Quality score rated by its users and customers.
MAQ Product Information
MAQ’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://maqsoftware.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Big Data
MAQ Pricing
MAQ ROI & Value For Money
4.5/5
MAQ has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MAQ's overall ROI score rated by its users and customers.
MAQ Customer Satisfaction (CSAT)
MAQ Customer Satisfaction (CSAT) Score
100 / 100
MAQ has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MAQ as an Employer
3.0/5
MAQ has a 3.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
MAQ scored a -100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of MAQ would recommend the brand to a friend. ENPS measures how likely MAQ employees would recommend working at MAQ to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
