37
NPS
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Brand Page
MAQ Software
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About MAQ Software's Brand
Founded in 2000, MAQ Software delivers innovative software solutions for Fortune 500 companies.
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
MAQ Software NPS
MAQ Software's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether MAQ Software's customers would recommend using the product based on a scale of -100 to 100.
MAQ Software Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
MAQ Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Aug 2023 80 | Aug 2023 | 80 |
Sep 2023 49 | Sep 2023 | 49 |
Sep 2024 29 | Sep 2024 | 29 |
Nov 2024 37 | Nov 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MAQ Software Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of MAQ Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MAQ Software Product Quality
4/5
MAQ Software has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock MAQ Software's overall Product Quality score rated by its users and customers.
MAQ Software Product Information
MAQ Software’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.maqsoftware.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Mobile App
SaaS
Small Business Services
MAQ Software Pricing
MAQ Software ROI & Value For Money
4/5
MAQ Software has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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MAQ Software Customer Satisfaction (CSAT)
MAQ Software Customer Satisfaction (CSAT) Score
84 / 100
MAQ Software has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MAQ Software Customer Service
4.1/5
MAQ Software has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About MAQ Software's Customer Service
Address
15446 Bel Red Road, Suite 201, Redmond, WA
Website
http://www.maqsoftware.com
Phone Number
425-526-5399
MAQ Software as an Employer
2.9/5
MAQ Software has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MAQ Software scored a 37 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of MAQ Software would recommend the brand to a friend. ENPS measures how likely MAQ Software employees would recommend working at MAQ Software to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 18% | Promoters |
|---|---|
| 19% | Passive |
| 63% | Detractors |
