0
NPS
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Marathon Health
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About Marathon Health's Brand
Marathon Health offers a proven solution for helping employers reduce the total cost of healthcare
Brand at a Glance
74%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Marathon Health NPS
Marathon Health's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Marathon Health's customers would recommend using the product based on a scale of -100 to 100.
Marathon Health Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Marathon Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Aug 2021 0 | Aug 2021 | 0 |
Feb 2023 -33 | Feb 2023 | -33 |
Jul 2023 -50 | Jul 2023 | -50 |
Aug 2023 -20 | Aug 2023 | -20 |
Jan 2024 -33 | Jan 2024 | -33 |
Feb 2024 -15 | Feb 2024 | -15 |
Apr 2024 0 | Apr 2024 | 0 |
Jun 2024 0 | Jun 2024 | 0 |
Oct 2024 -10 | Oct 2024 | -10 |
Dec 2024 0 | Dec 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marathon Health NPS by Gender
Marathon Health's NPS was rated -34 by Male customers on Comparably.
Male
-34
Marathon Health's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Marathon Health's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Marathon Health NPS by Ethnicity
Marathon Health's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Marathon Health Customer Reviews
Out of the 3 Marathon Health customer reviews 2 were positive and 1 was constructive. Marathon Health customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Marathon Health Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Marathon Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marathon Health Customer Loyalty Score by Gender
Marathon Health's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Marathon Health.
Male
70%
Yes
Female
N/A
Yes
Marathon Health Customer Loyalty Score by Ethnicity
Marathon Health's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Marathon Health.
78
out of 100
Caucasian
Marathon Health Product Quality
3.2/5
Marathon Health has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Marathon Health Product Information
Marathon Health’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Healthcare
Quick Insights into Marathon Health Product Quality
Marathon Health's Product Quality score was rated highest by Male customers.
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Ranked Marathon Health Product Quality the Highest
Marathon Health Product Quality Score by Gender
Marathon Health's Product Quality score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Marathon Health.
Male
3.3/5
Female
N/A
Marathon Health Product Quality Score by Ethnicity
Marathon Health's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Marathon Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Marathon Health Pricing
Marathon Health ROI & Value For Money
3.3/5
Marathon Health has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Marathon Health ROI
Marathon Health's ROI score was rated highest by Male customers.
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Ranked Marathon Health ROI the Highest
Marathon Health ROI Score by Gender
Marathon Health's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Marathon Health.
Male
3.3/5
Female
N/A
Marathon Health ROI Score by Ethnicity
Marathon Health's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Marathon Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Marathon Health Customer Satisfaction (CSAT)
Marathon Health Customer Satisfaction (CSAT) Score
63 / 100
Marathon Health has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Marathon Health Customer Satisfaction
Marathon Health's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Marathon Health's Customer Satisfaction.
Ranked Marathon Health Customer Satisfaction the Highest
Marathon Health Customer Satisfaction Score by Gender
Marathon Health's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Marathon Health.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Marathon Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Marathon Health's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Marathon Health.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
Marathon Health Customer Service
3.4/5
Marathon Health has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Marathon Health's Customer Service
Address
20 Winooski Falls Way, Winooski, VT 05404
Website
http://www1.marathon-health.com/
Phone Number
802-857-0400
Quick Insights into Marathon Health Customer Service
Marathon Health's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Marathon Health's Customer Service score.
Ranked Marathon Health Customer Service the Highest
Marathon Health Customer Service Score by Gender
Marathon Health's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Marathon Health.
Male
3.5/5
Female
N/A
Marathon Health Customer Service Score by Ethnicity
Marathon Health's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Marathon Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Marathon Health as an Employer
3.7/5
Marathon Health has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Marathon Health scored a 0 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Marathon Health would recommend the brand to a friend. ENPS measures how likely Marathon Health employees would recommend working at Marathon Health to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 35% | Promoters |
|---|---|
| 20% | Passive |
| 45% | Detractors |
