-5
NPS
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Marc Dorcel
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About Marc Dorcel's Brand
Marc Dorcel is a multimedia group specialising in the production, distribution and broadcasting of adult content and products.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.3/5
Pricing
3.9/5
Customer Service
Marc Dorcel NPS
Marc Dorcel's Net Promoter Score (NPS) is a -5 with 45% Promoters, 5% Passives, and 50% Detractors. Net Promoter Score tracks whether Marc Dorcel's customers would recommend using the product based on a scale of -100 to 100.
Marc Dorcel Overall NPS
| 45% | Promoters |
|---|---|
| 5% | Passives |
| 50% | Detractors |
Marc Dorcel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -5 | Aug 2024 | -5 |
Sep 2024 -5 | Sep 2024 | -5 |
Nov 2024 -5 | Nov 2024 | -5 |
Dec 2024 -5 | Dec 2024 | -5 |
Jan 2025 -6 | Jan 2025 | -6 |
Mar 2025 -8 | Mar 2025 | -8 |
Apr 2025 -7 | Apr 2025 | -7 |
May 2025 -5 | May 2025 | -5 |
Jul 2025 -7 | Jul 2025 | -7 |
Jan 2026 -5 | Jan 2026 | -5 |
Feb 2026 -5 | Feb 2026 | -5 |
Mar 2026 -5 | Mar 2026 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marc Dorcel NPS by Gender
Marc Dorcel's NPS was rated 39 by Male customers on Comparably.
Male
39
Marc Dorcel's NPS was rated 39 by Male customers on Comparably.
65%
Promoters
9%
Passives
26%
Detractors
Female
N/A
Marc Dorcel's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Marc Dorcel NPS by Ethnicity
Marc Dorcel's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 80 | African American/Black | 80 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other 23 | Other | 23 |
Marc Dorcel NPS by Age
Marc Dorcel's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Marc Dorcel NPS by Usage
Marc Dorcel's NPS was rated the highest by customers who have used Marc Dorcel's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 16 | Less than 1 Year | 16 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 13 | 2 to 5 Years | 13 |
Over 10 Years 100 | Over 10 Years | 100 |
Marc Dorcel Customer Reviews
Out of the 3 Marc Dorcel customer reviews 3 were positive and 0 were constructive. Marc Dorcel customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Marc Dorcel Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Marc Dorcel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marc Dorcel Customer Loyalty Score by Gender
Marc Dorcel's Customer Loyalty score was rated 92 by Male customers on Comparably.
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Male
92%
Yes
Female
N/A
Yes
Marc Dorcel Customer Loyalty Score by Ethnicity
Marc Dorcel's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Marc Dorcel.
82
out of 100
African American/Black
88
out of 100
Asian or Pacific Islander
100
out of 100
Other
Marc Dorcel Customer Loyalty Score by Age
Marc Dorcel's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 74% | 18-25 | 74% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 85% | 36-40 | 85% |
Marc Dorcel Customer Loyalty Score by Usage
Marc Dorcel's Customer Loyalty score was rated the highest by customers who have used Marc Dorcel's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Marc Dorcel Customer Loyalty Score by Industry
Marc Dorcel's Customer Loyalty score was rated 91% by Tech industry customers.
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Marc Dorcel Product Quality
4.1/5
Marc Dorcel has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Marc Dorcel Product Information
Marc Dorcel’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Marc Dorcel's product the highest.
- Company Size
- 51-200 Employees
Quick Insights into Marc Dorcel Product Quality
Marc Dorcel's Product Quality score was rated highest by customers who have used Marc Dorcel's products/services for Over 10 Years, and rated lowest by customers ages 36-40.
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Ranked Marc Dorcel Product Quality the Highest
Ranked Marc Dorcel Product Quality the Lowest
Marc Dorcel Product Quality Score by Gender
Marc Dorcel's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Marc Dorcel Product Quality Score by Ethnicity
Marc Dorcel's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Marc Dorcel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.8 | African American/Black | 4.8 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.4 | Other | 4.4 |
Marc Dorcel Product Quality Score by Age
Marc Dorcel's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Marc Dorcel.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.9 | 26-30 | 4.9 |
31-35 4.5 | 31-35 | 4.5 |
36-40 4.2 | 36-40 | 4.2 |
Marc Dorcel Product Quality Score by Usage
Marc Dorcel's Product Quality score was rated the highest by customers who have used Marc Dorcel's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Marc Dorcel Product Quality Score by Industry
Marc Dorcel's Product Quality score was rated 4.7 stars by Tech industry customers.
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Marc Dorcel Pricing
Marc Dorcel ROI & Value For Money
3.3/5
Marc Dorcel has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Marc Dorcel Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Marc Dorcel ROI
Marc Dorcel's ROI score was rated highest by customers who have used Marc Dorcel's products/services for Over 10 Years, and rated lowest by customers who have used Marc Dorcel's products/services for 1 to 2 Years.
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Ranked Marc Dorcel ROI the Highest
Ranked Marc Dorcel ROI the Lowest
Marc Dorcel ROI Score by Gender
Marc Dorcel's ROI score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Marc Dorcel.
Male
4/5
Female
N/A
Marc Dorcel ROI Score by Ethnicity
Marc Dorcel's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Marc Dorcel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.9 | Other | 3.9 |
Marc Dorcel ROI Score by Age
Marc Dorcel's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Marc Dorcel.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.8 | 36-40 | 3.8 |
Marc Dorcel ROI Score by Usage
Marc Dorcel's ROI score was rated the highest by customers who have used Marc Dorcel's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Marc Dorcel ROI Score by Industry
Marc Dorcel's ROI score was rated 3.9 stars by Tech industry customers.
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Marc Dorcel Customer Satisfaction (CSAT)
Marc Dorcel Customer Satisfaction (CSAT) Score
83 / 100
Marc Dorcel has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
61%
Satisfied
22%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
2%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Marc Dorcel Customer Satisfaction
Marc Dorcel's Customer Satisfaction score was rated highest by customers who have used Marc Dorcel's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.
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Ranked Marc Dorcel Customer Satisfaction the Highest
Ranked Marc Dorcel Customer Satisfaction the Lowest
Marc Dorcel Customer Satisfaction Score by Gender
Marc Dorcel's Customer Satisfaction score was rated 85 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Marc Dorcel.
85 / 100
MaleVery Satisfied | 69% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
Marc Dorcel Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Marc Dorcel's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Marc Dorcel.
80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
Marc Dorcel's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Marc Dorcel.
80 / 100
Very Satisfied
73%
Satisfied
7%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
7%
CSAT according to Other
Marc Dorcel's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Marc Dorcel.
100 / 100
Very Satisfied
38%
Satisfied
62%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Marc Dorcel Customer Satisfaction Score by Age
Marc Dorcel's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Marc Dorcel.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 91% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 60% |
Marc Dorcel Customer Satisfaction Score by Usage
Marc Dorcel's Customer Satisfaction score was rated the highest by customers who have used Marc Dorcel's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Marc Dorcel Customer Satisfaction Score by Industry
Marc Dorcel's Customer Satisfaction score was rated 89 points by Tech industry customers.
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"label": "Tech",
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"score": 89,
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}Marc Dorcel Customer Service
3.9/5
Marc Dorcel has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Marc Dorcel's Customer Service
Website
http://www.marcdorcelgroup.com/en/
Phone Number
33144387577
Quick Insights into Marc Dorcel Customer Service
Marc Dorcel's Customer Service score was rated highest by customers who have used Marc Dorcel's products/services for Over 10 Years, and rated lowest by customers who have used Marc Dorcel's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Marc Dorcel's Customer Service score.
Ranked Marc Dorcel Customer Service the Highest
Ranked Marc Dorcel Customer Service the Lowest
Marc Dorcel Customer Service Score by Gender
Marc Dorcel's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Marc Dorcel.
Male
4.3/5
Female
N/A
Marc Dorcel Customer Service Score by Ethnicity
Marc Dorcel's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Marc Dorcel.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.7 | African American/Black | 4.7 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.9 | Other | 3.9 |
Marc Dorcel Customer Service Score by Age
Marc Dorcel's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Marc Dorcel.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4.1 | 36-40 | 4.1 |
Marc Dorcel Customer Service Score by Usage
Marc Dorcel's Customer Service score was rated the highest by customers who have used Marc Dorcel's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Marc Dorcel Customer Service Score by Industry
Marc Dorcel's Customer Service score was rated 4.4 stars by Tech industry customers.
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Marc Dorcel as an Employer
Consumer vs. Employees
Marc Dorcel scored a -5 for Net Promoter Score and a -69 for Employee Net Promoter Score. NPS gauges how likely a customer of Marc Dorcel would recommend the brand to a friend. ENPS measures how likely Marc Dorcel employees would recommend working at Marc Dorcel to a friend.
Net Promoter Score
-5
NPS Score
| 45% | Promoters |
|---|---|
| 5% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-69
eNPS Score
| 15% | Promoters |
|---|---|
| 1% | Passive |
| 84% | Detractors |
