31
NPS
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Marchex
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About Marchex's Brand
Marchex is a mobile advertising company providing a software suite for businesses that depend on consumer phone calls to drive sales.
Brand at a Glance
4.1/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Marchex NPS
Marchex's Net Promoter Score (NPS) is a 31 with 54% Promoters, 23% Passives, and 23% Detractors. Net Promoter Score tracks whether Marchex's customers would recommend using the product based on a scale of -100 to 100.
Marchex Overall NPS
| 54% | Promoters |
|---|---|
| 23% | Passives |
| 23% | Detractors |
Marchex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 28 | Aug 2020 | 28 |
Jul 2023 31 | Jul 2023 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marchex NPS by Usage
Marchex's NPS was rated the highest by customers who have used Marchex's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
5 to 10 Years 46 | 5 to 10 Years | 46 |
Marchex Product Quality
4.1/5
Marchex has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Marchex Product Information
Marchex serves markets in the United States. Marchex supports Web devices and offers products for small and medium sized businesses.
Marchex’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Marchex's product the highest. Reviewers from the Real Estate industry rated Marchex the lowest at 4.4.
- Website
- http://www.marchex.com
- Company Size
- 201-500 Employees
Industry
Tech
Telecommunications
AdTech
Enterprise
Mobile App
Languages Supported
English
Product Type
Call Tracking Software
Quick Insights into Marchex Product Quality
Marchex's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Real Estate industry.
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Ranked Marchex Product Quality the Highest
Ranked Marchex Product Quality the Lowest
Marchex Product Quality Score by Usage
Marchex's Product Quality score was rated 4.1 stars by customers who have used Marchex's products/services for 1 to 2 Years.
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Marchex Product Quality Score by Industry
Marchex's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Real Estate industry customers.
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Marchex Pricing
Marchex ROI & Value For Money
3.9/5
Marchex has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Marchex Pricing Plans
Marchex has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry.
Who Uses Marchex?
Small Businesses
Medium Businesses
Quick Insights into Marchex ROI
Marchex's ROI score was rated highest by customers from the Marketing, Advertising and Research industry.
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Ranked Marchex ROI the Highest
Marchex ROI Score by Industry
Marchex's ROI score was rated 4.4 stars by Marketing, Advertising and Research industry customers.
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Marchex Customer Service
3.7/5
Marchex has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Marchex's Customer Service
Address
520 Pike Street, Seattle, WA 98101
Website
http://www.marchex.com
Phone Number
206-331-3300
Marchex's Social Links
Marchex as an Employer
2.8/5
Marchex has a 2.8/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
Marchex scored a 31 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Marchex would recommend the brand to a friend. ENPS measures how likely Marchex employees would recommend working at Marchex to a friend.
Net Promoter Score
31
NPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 23% | Promoters |
|---|---|
| 12% | Passive |
| 65% | Detractors |
