-20
NPS
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Marcus Evans
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About Marcus Evans' Brand
Marcus Evans is a company that organizes
Brand at a Glance
57%
Customer Loyalty
3/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Marcus Evans NPS
Marcus Evans's Net Promoter Score (NPS) is a -20 with 33% Promoters, 14% Passives, and 53% Detractors. Net Promoter Score tracks whether Marcus Evans's customers would recommend using the product based on a scale of -100 to 100.
Marcus Evans Overall NPS
| 33% | Promoters |
|---|---|
| 14% | Passives |
| 53% | Detractors |
Marcus Evans NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -50 | Apr 2023 | -50 |
Oct 2023 -60 | Oct 2023 | -60 |
Nov 2023 -34 | Nov 2023 | -34 |
Dec 2023 -15 | Dec 2023 | -15 |
Jan 2024 -25 | Jan 2024 | -25 |
Mar 2024 -33 | Mar 2024 | -33 |
May 2024 -40 | May 2024 | -40 |
Jun 2024 -27 | Jun 2024 | -27 |
Aug 2024 -33 | Aug 2024 | -33 |
Oct 2024 -24 | Oct 2024 | -24 |
Apr 2025 -29 | Apr 2025 | -29 |
Jun 2025 -20 | Jun 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marcus Evans NPS by Gender
Male customers rated Marcus Evans's NPS 50 points higher than Female customers.
Male
25
Marcus Evans's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
-25
Marcus Evans's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Marcus Evans NPS by Age
Marcus Evans's NPS was rated 34 points by customers ages 41-45 on Comparably.
Marcus Evans NPS by Usage
Marcus Evans's NPS was rated -75 points by customers who have used Marcus Evans's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
Marcus Evans Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Marcus Evans users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Marcus Evans Customer Loyalty Score by Gender
Male customers rated Marcus Evans's Customer Loyalty score 45% higher than Female customers.
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Male
78%
Yes
Female
33%
Yes
Marcus Evans Customer Loyalty Score by Age
Marcus Evans's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Marcus Evans.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
Marcus Evans Customer Loyalty Score by Usage
Marcus Evans's Customer Loyalty score was rated 33% by customers who have used Marcus Evans's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Marcus Evans Customer Loyalty Score by Industry
Marcus Evans's Customer Loyalty score was rated 70% by Biotech and Pharmaceuticals industry customers.
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Marcus Evans Product Quality
3/5
Marcus Evans has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Marcus Evans Product Information
Marcus Evans’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Marcus Evans's product the highest.
- Website
- http://www.marcusevans.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Small Business Services
Quick Insights into Marcus Evans Product Quality
Marcus Evans's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Marcus Evans Product Quality the Highest
Ranked Marcus Evans Product Quality the Lowest
Marcus Evans Product Quality Score by Gender
Male customers rated Marcus Evans's Product Quality score 0.7 stars higher than Female customers.
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Male
3.2/5
Female
2.5/5
Marcus Evans Product Quality Score by Age
Marcus Evans's Product Quality score was rated 2.6 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.6 | 41-45 | 2.6 |
Marcus Evans Product Quality Score by Usage
Marcus Evans's Product Quality score was rated 1.5 stars by customers who have used Marcus Evans's products/services for Less than 1 Year.
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Marcus Evans Product Quality Score by Industry
Marcus Evans's Product Quality score was rated 2 stars by Biotech and Pharmaceuticals industry customers.
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Marcus Evans Pricing
Marcus Evans ROI & Value For Money
2.6/5
Marcus Evans has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Marcus Evans Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry.
Quick Insights into Marcus Evans ROI
Marcus Evans's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Marcus Evans ROI the Highest
Ranked Marcus Evans ROI the Lowest
Marcus Evans ROI Score by Gender
Male customers rated Marcus Evans's ROI score 1 stars higher than Female customers.
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Male
2.9/5
Female
1.9/5
Marcus Evans ROI Score by Age
Marcus Evans's ROI score was rated 2.3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Marcus Evans.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.3 | 41-45 | 2.3 |
Marcus Evans ROI Score by Usage
Marcus Evans's ROI score was rated 1.5 stars by customers who have used Marcus Evans's products/services for Less than 1 Year.
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Marcus Evans ROI Score by Industry
Marcus Evans's ROI score was rated 1.8 stars by Biotech and Pharmaceuticals industry customers.
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Marcus Evans Customer Satisfaction (CSAT)
Marcus Evans Customer Satisfaction (CSAT) Score
59 / 100
Marcus Evans has an overall Customer Satisfaction score of 59 rated by its users and customers.
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Very Satisfied
42%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Marcus Evans Customer Satisfaction
Marcus Evans's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Marcus Evans Customer Satisfaction the Highest
Ranked Marcus Evans Customer Satisfaction the Lowest
Marcus Evans Customer Satisfaction Score by Gender
Marcus Evans's Customer Satisfaction score was rated 50 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Marcus Evans.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Marcus Evans Customer Satisfaction Score by Usage
Marcus Evans's Customer Satisfaction score was rated 33 points by customers who have used Marcus Evans's products/services for Less than 1 Year.
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Marcus Evans Customer Satisfaction Score by Industry
Marcus Evans's Customer Satisfaction score was rated 33 points by Biotech and Pharmaceuticals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Biotech and Pharmaceuticals",
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}Marcus Evans Customer Service
2.5/5
Marcus Evans has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Marcus Evans's Customer Service
Address
Dublin, IN
Website
http://www.marcusevans.com
Phone Number
44 20 3002 3002
Quick Insights into Marcus Evans Customer Service
Marcus Evans's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Female customers.
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Ranked Marcus Evans Customer Service the Highest
Ranked Marcus Evans Customer Service the Lowest
Marcus Evans Customer Service Score by Gender
Male customers rated Marcus Evans's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Marcus Evans.
Male
2.5/5
Female
1.9/5
Marcus Evans Customer Service Score by Age
Marcus Evans's Customer Service score was rated 2.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Marcus Evans.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.8 | 41-45 | 2.8 |
Marcus Evans Customer Service Score by Usage
Marcus Evans's Customer Service score was rated 1.5 stars by customers who have used Marcus Evans's products/services for Less than 1 Year.
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Marcus Evans Customer Service Score by Industry
Marcus Evans's Customer Service score was rated 1.5 stars by Biotech and Pharmaceuticals industry customers.
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Marcus Evans as an Employer
3.8/5
Marcus Evans has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Marcus Evans scored a -20 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Marcus Evans would recommend the brand to a friend. ENPS measures how likely Marcus Evans employees would recommend working at Marcus Evans to a friend.
Net Promoter Score
-20
NPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
