7
NPS
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MarineMax
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About MarineMax's Brand
MarineMax offers you unparalleled resources to connect with people and places in a remarkable way.
Brand at a Glance
89%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
MarineMax NPS
MarineMax's Net Promoter Score (NPS) is a 7 with 46% Promoters, 15% Passives, and 39% Detractors. Net Promoter Score tracks whether MarineMax's customers would recommend using the product based on a scale of -100 to 100.
MarineMax Overall NPS
| 46% | Promoters |
|---|---|
| 15% | Passives |
| 39% | Detractors |
MarineMax NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 34 | Jan 2024 | 34 |
Feb 2024 37 | Feb 2024 | 37 |
Mar 2024 38 | Mar 2024 | 38 |
Apr 2024 42 | Apr 2024 | 42 |
May 2024 37 | May 2024 | 37 |
Jun 2024 40 | Jun 2024 | 40 |
Jul 2024 27 | Jul 2024 | 27 |
Feb 2025 22 | Feb 2025 | 22 |
May 2025 13 | May 2025 | 13 |
Jun 2025 10 | Jun 2025 | 10 |
Aug 2025 8 | Aug 2025 | 8 |
Oct 2025 7 | Oct 2025 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MarineMax NPS by Gender
Male customers rated MarineMax's NPS 75 points higher than Female customers.
Male
0
MarineMax's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-75
MarineMax's NPS was rated -75 by Female customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
MarineMax NPS by Ethnicity
MarineMax's NPS was rated -18 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -18 | Caucasian | -18 |
MarineMax NPS by Age
MarineMax's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
MarineMax NPS by Usage
MarineMax's NPS was rated the highest by customers who have used MarineMax's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -83 | 2 to 5 Years | -83 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 50 | Over 10 Years | 50 |
MarineMax Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of MarineMax users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MarineMax Customer Loyalty Score by Gender
Female customers rated MarineMax's Customer Loyalty score 6% higher than Male customers.
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Male
94%
Yes
Female
100%
Yes
MarineMax Customer Loyalty Score by Ethnicity
MarineMax's Customer Loyalty score was rated 94% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MarineMax.
94
out of 100
Caucasian
MarineMax Customer Loyalty Score by Age
MarineMax's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MarineMax.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
56-60 85% | 56-60 | 85% |
61-65 100% | 61-65 | 100% |
MarineMax Customer Loyalty Score by Usage
MarineMax's Customer Loyalty score was rated the highest by customers who have used MarineMax's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MarineMax Customer Loyalty Score by Industry
MarineMax's Customer Loyalty score was rated 100% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MarineMax Product Quality
3/5
MarineMax has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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MarineMax Product Information
MarineMax’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Education industry rated MarineMax's product the highest.
- Website
- http://www.marinemax.com/
- Company Size
- 5,001-10,000 Employees
Industry
Marine
Quick Insights into MarineMax Product Quality
MarineMax's Product Quality score was rated highest by customers who have used MarineMax's products/services for Over 10 Years, and rated lowest by customers ages 56-60.
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Ranked MarineMax Product Quality the Highest
Ranked MarineMax Product Quality the Lowest
MarineMax Product Quality Score by Gender
Male customers rated MarineMax's Product Quality score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MarineMax.
Male
2.6/5
Female
1.6/5
MarineMax Product Quality Score by Ethnicity
MarineMax's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MarineMax.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
MarineMax Product Quality Score by Age
MarineMax's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MarineMax.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.6 | 51-55 | 3.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
MarineMax Product Quality Score by Usage
MarineMax's Product Quality score was rated the highest by customers who have used MarineMax's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MarineMax Product Quality Score by Industry
MarineMax's Product Quality score was rated 3.5 stars by Education industry customers.
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MarineMax Pricing
MarineMax ROI & Value For Money
2.9/5
MarineMax has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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MarineMax Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into MarineMax ROI
MarineMax's ROI score was rated highest by customers who have used MarineMax's products/services for Over 10 Years, and rated lowest by Female customers.
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Ranked MarineMax ROI the Highest
Ranked MarineMax ROI the Lowest
MarineMax ROI Score by Gender
Male customers rated MarineMax's ROI score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MarineMax.
Male
2.6/5
Female
1.5/5
MarineMax ROI Score by Ethnicity
MarineMax's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MarineMax.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
MarineMax ROI Score by Age
MarineMax's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MarineMax.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3 | 51-55 | 3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
MarineMax ROI Score by Usage
MarineMax's ROI score was rated the highest by customers who have used MarineMax's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MarineMax ROI Score by Industry
MarineMax's ROI score was rated 3.5 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MarineMax Customer Satisfaction (CSAT)
MarineMax Customer Satisfaction (CSAT) Score
57 / 100
MarineMax has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
12%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
3%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MarineMax Customer Satisfaction
MarineMax's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers ages 56-60.
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Ranked MarineMax Customer Satisfaction the Highest
Ranked MarineMax Customer Satisfaction the Lowest
MarineMax Customer Satisfaction Score by Gender
Male customers rated MarineMax's Customer Satisfaction score 25 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MarineMax.
50 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
MarineMax Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MarineMax's Customer Satisfaction (CSAT) score was rated 47% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MarineMax.
47 / 100
Very Satisfied
40%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
47%
MarineMax Customer Satisfaction Score by Age
MarineMax's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MarineMax.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 75% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 33% |
MarineMax Customer Satisfaction Score by Usage
MarineMax's Customer Satisfaction score was rated the highest by customers who have used MarineMax's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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MarineMax Customer Satisfaction Score by Industry
MarineMax's Customer Satisfaction score was rated 67 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "MarineMax Customer Satisfaction Score by Industry",
"text": "MarineMax's Customer Satisfaction score was rated 67 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "MarineMax's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}MarineMax Customer Service
2.9/5
MarineMax has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock MarineMax's overall Customer Service score rated by its users and customers.
About MarineMax's Customer Service
Address
2600 McCormick Dr., Clearwater, FL 33759
Website
http://www.marinemax.com/
Phone Number
(727) 531-1700
MarineMax's Social Links
Quick Insights into MarineMax Customer Service
MarineMax's Customer Service score was rated highest by customers from the Education industry, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked MarineMax's Customer Service score.
Ranked MarineMax Customer Service the Highest
Ranked MarineMax Customer Service the Lowest
MarineMax Customer Service Score by Gender
Male customers rated MarineMax's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MarineMax.
Male
2.7/5
Female
1.9/5
MarineMax Customer Service Score by Ethnicity
MarineMax's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MarineMax.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
MarineMax Customer Service Score by Age
MarineMax's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MarineMax.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.5 | 51-55 | 3.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
MarineMax Customer Service Score by Usage
MarineMax's Customer Service score was rated the highest by customers who have used MarineMax's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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MarineMax Customer Service Score by Industry
MarineMax's Customer Service score was rated 4 stars by Education industry customers.
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MarineMax as an Employer
4.2/5
MarineMax has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
MarineMax scored a 7 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of MarineMax would recommend the brand to a friend. ENPS measures how likely MarineMax employees would recommend working at MarineMax to a friend.
Net Promoter Score
7
NPS Score
| 46% | Promoters |
|---|---|
| 15% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 47% | Promoters |
|---|---|
| 6% | Passive |
| 47% | Detractors |
