-66
NPS
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Mariner Finance
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About Mariner Finance's Brand
Mariner Finance, with its affiliates, operate over 450 branch locations in twenty two states, working and living as close to our customers as we can.
Brand at a Glance
73%
Customer Loyalty
1.6/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Mariner Finance NPS
Mariner Finance's Net Promoter Score (NPS) is a -66 with 15% Promoters, 4% Passives, and 81% Detractors. Net Promoter Score tracks whether Mariner Finance's customers would recommend using the product based on a scale of -100 to 100.
Mariner Finance Overall NPS
| 15% | Promoters |
|---|---|
| 4% | Passives |
| 81% | Detractors |
Mariner Finance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -69 | Oct 2024 | -69 |
Nov 2024 -69 | Nov 2024 | -69 |
Dec 2024 -69 | Dec 2024 | -69 |
Jan 2025 -67 | Jan 2025 | -67 |
Feb 2025 -67 | Feb 2025 | -67 |
Apr 2025 -67 | Apr 2025 | -67 |
Jun 2025 -67 | Jun 2025 | -67 |
Jul 2025 -67 | Jul 2025 | -67 |
Oct 2025 -67 | Oct 2025 | -67 |
Nov 2025 -67 | Nov 2025 | -67 |
Dec 2025 -67 | Dec 2025 | -67 |
Jan 2026 -67 | Jan 2026 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mariner Finance NPS by Gender
Male customers rated Mariner Finance's NPS 4 points higher than Female customers.
Male
-81
Mariner Finance's NPS was rated -81 by Male customers on Comparably.
9%
Promoters
1%
Passives
90%
Detractors
Female
-85
Mariner Finance's NPS was rated -85 by Female customers on Comparably.
5%
Promoters
5%
Passives
90%
Detractors
Mariner Finance NPS by Ethnicity
Mariner Finance's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -89 | Caucasian | -89 |
Hispanic or Latino -64 | Hispanic or Latino | -64 |
African American/Black -72 | African American/Black | -72 |
Native American -100 | Native American | -100 |
Other -90 | Other | -90 |
Mariner Finance NPS by Age
Mariner Finance's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Mariner Finance NPS by Usage
Mariner Finance's NPS was rated the highest by customers who have used Mariner Finance's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -87 | Less than 1 Year | -87 |
1 to 2 Years -68 | 1 to 2 Years | -68 |
2 to 5 Years -84 | 2 to 5 Years | -84 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -60 | Over 10 Years | -60 |
Mariner Finance Customer Reviews
Out of the 28 Mariner Finance customer reviews 4 were positive and 24 were constructive. Mariner Finance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Mariner Finance Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Mariner Finance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mariner Finance Customer Loyalty Score by Gender
Female customers rated Mariner Finance's Customer Loyalty score 10% higher than Male customers.
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Male
63%
Yes
Female
73%
Yes
Mariner Finance Customer Loyalty Score by Ethnicity
Mariner Finance's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mariner Finance.
68
out of 100
Caucasian
75
out of 100
Hispanic or Latino
81
out of 100
African American/Black
70
out of 100
Native American
48
out of 100
Other
Mariner Finance Customer Loyalty Score by Age
Mariner Finance's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mariner Finance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
31-35 46% | 31-35 | 46% |
36-40 60% | 36-40 | 60% |
41-45 58% | 41-45 | 58% |
46-50 82% | 46-50 | 82% |
51-55 72% | 51-55 | 72% |
56-60 66% | 56-60 | 66% |
61-65 68% | 61-65 | 68% |
66+ 70% | 66+ | 70% |
Mariner Finance Customer Loyalty Score by Usage
Mariner Finance's Customer Loyalty score was rated the highest by customers who have used Mariner Finance's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mariner Finance Customer Loyalty Score by Industry
Mariner Finance's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Mariner Finance Product Quality
1.6/5
Mariner Finance has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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Mariner Finance Product Information
Mariner Finance’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Mariner Finance's product the highest. Reviewers from the Automotive and Transportation industry rated Mariner Finance the lowest at 1.5.
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Mariner Finance Product Quality
Mariner Finance's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
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Ranked Mariner Finance Product Quality the Highest
Ranked Mariner Finance Product Quality the Lowest
Mariner Finance Product Quality Score by Gender
Female customers rated Mariner Finance's Product Quality score 0.1 stars higher than Male customers.
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Male
1.5/5
Female
1.6/5
Mariner Finance Product Quality Score by Ethnicity
Mariner Finance's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mariner Finance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 1.9 | African American/Black | 1.9 |
Native American 1.6 | Native American | 1.6 |
Other 1.5 | Other | 1.5 |
Mariner Finance Product Quality Score by Age
Mariner Finance's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mariner Finance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.5 | 26-30 | 2.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.3 | 36-40 | 2.3 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Mariner Finance Product Quality Score by Usage
Mariner Finance's Product Quality score was rated the highest by customers who have used Mariner Finance's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Mariner Finance Product Quality Score by Industry
Mariner Finance's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Non-Profit industry customers.
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Mariner Finance Pricing
Mariner Finance ROI & Value For Money
1.7/5
Mariner Finance has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Mariner Finance's overall ROI score rated by its users and customers.
Mariner Finance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Mariner Finance.
Quick Insights into Mariner Finance ROI
Mariner Finance's ROI score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked Mariner Finance ROI the Highest
Ranked Mariner Finance ROI the Lowest
Mariner Finance ROI Score by Gender
Female customers rated Mariner Finance's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mariner Finance.
Male
1.6/5
Female
1.7/5
Mariner Finance ROI Score by Ethnicity
Mariner Finance's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mariner Finance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.9 | Hispanic or Latino | 1.9 |
African American/Black 2 | African American/Black | 2 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Mariner Finance ROI Score by Age
Mariner Finance's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mariner Finance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 1.9 | 31-35 | 1.9 |
36-40 1.8 | 36-40 | 1.8 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.9 | 66+ | 1.9 |
Mariner Finance ROI Score by Usage
Mariner Finance's ROI score was rated the highest by customers who have used Mariner Finance's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Mariner Finance ROI Score by Industry
Mariner Finance's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Mariner Finance Customer Satisfaction (CSAT)
Mariner Finance Customer Satisfaction (CSAT) Score
15 / 100
Mariner Finance has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
6%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
12%
Very Dissatisfied
66%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mariner Finance Customer Satisfaction
Mariner Finance's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by Native American customers.
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Ranked Mariner Finance Customer Satisfaction the Highest
Ranked Mariner Finance Customer Satisfaction the Lowest
Mariner Finance Customer Satisfaction Score by Gender
Male customers rated Mariner Finance's Customer Satisfaction score 3 points higher than Female customers.
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13 / 100
MaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 11% | |
Very Dissatisfied | 70% |
10 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 14% | |
Very Dissatisfied | 72% |
Mariner Finance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mariner Finance's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
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10 / 100
Very Satisfied
3%
Satisfied
7%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
13%
Very Dissatisfied
72%
CSAT according to Hispanic or Latino
Mariner Finance's Customer Satisfaction (CSAT) score was rated 27% according to Hispanic or Latino users and customers.
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27 / 100
Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
46%
CSAT according to African American/Black
Mariner Finance's Customer Satisfaction (CSAT) score was rated 16% according to African American/Black users and customers.
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16 / 100
Very Satisfied
4%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
64%
CSAT according to Native American
Mariner Finance's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Mariner Finance's Customer Satisfaction (CSAT) score was rated 5% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mariner Finance.
5 / 100
Very Satisfied
0%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
85%
Mariner Finance Customer Satisfaction Score by Age
Mariner Finance's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mariner Finance.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 25% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 15% | |||||||||||||||
| 51-55 | 7% | |||||||||||||||
| 56-60 | 6% | |||||||||||||||
| 61-65 | 6% | |||||||||||||||
| 66+ | 18% |
Mariner Finance Customer Satisfaction Score by Usage
Mariner Finance's Customer Satisfaction score was rated the highest by customers who have used Mariner Finance's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Mariner Finance Customer Satisfaction Score by Industry
Mariner Finance's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Mariner Finance Customer Satisfaction Score by Industry",
"text": "Mariner Finance's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Manufacturing and Machinery industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 23,
"stars": 0,
"csatScore": 23,
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"scoreClassName": "",
"scoreLabel": 23
},
{
"label": "Accounting",
"groupId": 495,
"score": 43,
"stars": 0,
"csatScore": 43,
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{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
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"groupId": 501,
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"groupId": 504,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "Mariner Finance's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Mariner Finance's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Mariner Finance's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Mariner Finance's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
}
]
}Mariner Finance Customer Service
1.5/5
Mariner Finance has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mariner Finance's overall Customer Service score rated by its users and customers.
About Mariner Finance's Customer Service
Address
8211 Town Center Drive, Baltimore, MD 21236
Website
http://www.marinerfinance.com
Phone Number
877-310-2373
Mariner Finance's Social Links
Quick Insights into Mariner Finance Customer Service
Mariner Finance's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Mariner Finance's Customer Service score.
Ranked Mariner Finance Customer Service the Highest
Ranked Mariner Finance Customer Service the Lowest
Mariner Finance Customer Service Score by Gender
Mariner Finance's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mariner Finance.
Male
1.5/5
Female
1.5/5
Mariner Finance Customer Service Score by Ethnicity
Mariner Finance's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mariner Finance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Mariner Finance Customer Service Score by Age
Mariner Finance's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mariner Finance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Mariner Finance Customer Service Score by Usage
Mariner Finance's Customer Service score was rated the highest by customers who have used Mariner Finance's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Mariner Finance Customer Service Score by Industry
Mariner Finance's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Non-Profit industry customers.
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Mariner Finance as an Employer
3.2/5
Mariner Finance has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Mariner Finance scored a -66 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Mariner Finance would recommend the brand to a friend. ENPS measures how likely Mariner Finance employees would recommend working at Mariner Finance to a friend.
Net Promoter Score
-66
NPS Score
| 15% | Promoters |
|---|---|
| 4% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 38% | Promoters |
|---|---|
| 15% | Passive |
| 47% | Detractors |
